Hello All...I have enjoyed Aqua Mail for years! Love it!! So this is a long shot since it could be with Zoho or Aqua. But we started using Zoho Desk and when someone emails me a support issue to my regular email I can forward that request to my Zoho Desk support email account and it automatically creates a ticket on BEHALF of the original sender so the ticket is opened in their name (email, etc). However, in Aqua Mail when I forward the email the ticket is opened in MY name and Email, etc. Gmail and Outlook mobile do NOT have this issue. Now I suspect Aqua mail is rewriting headers in some way that Zoho Desk is not interpreting right.
I have reached out to Zoho Desk numerous times on this issue and they claim they can not replicate it. But I have been fighting with this for quite some time trying different settings, etc. We are using Google Workspace as our email provider.
Is there anything I can try in AquaMail that I am not seeing that might help with this issue?
Thanks so much for any input.
