Мigrate from the old Aqua Mail Pro Unlocker app

[lifespeed]

How can I tell if AM Pro has already been migrated away from the unlocker app?  I do not see an offer to migrate, and don't know if I inadvertently did this months ago.

[Martin - Aqua Mail Support]

How can I tell if AM Pro has already been migrated away from the unlocker app?  I do not see an offer to migrate, and don't know if I inadvertently did this months ago.

Hello lifespeed,

Please contact us at support@aqua-mail.com while providing a proof of your purchase, and the email that you used. This will help us provide further assistance.

[iainmann]

I was on AquaMail Pro and a year ago I paid a reduced subscription for Premium. It's coming up for renewal now.

What will happen if I cancel the subscription? Will I revert to Pro as it was a year ago or will I get the basic version?

[Martin - Aqua Mail Support]

I was on AquaMail Pro and a year ago I paid a reduced subscription for Premium. It's coming up for renewal now.

What will happen if I cancel the subscription? Will I revert to Pro as it was a year ago or will I get the basic version?

Hello iainmann.

When you cancel your subscription, you will likely be reverted to the Free version unless you've migrated your account. If you haven't done so, please contact us at support@aqua-mail.com with your details, and we will assist you in regaining access to the Pro version.

[noplan]

I have just reinstalled Aqua Mail after a long time. Back then, I had bought Pro and had activated it with the unlocker app. The migration-tutorial just shows how to migrate from an activated pro app. However, I have just reinstalled Aqua Mailm, therefore it is not activated and the unlocker app is not available anymore. Is there still a way to regain the Pro status?

[Martin - Aqua Mail Support]

Hello noplan,

Please reach out to us at support@aqua-mail.com while providing a proof of purchase (Order ID/GPA), or the email that you used. This will allow us to check the system and provide a solution.