Author Topic: Aqua mail going to subscription  (Read 17209 times)

Iceman_jkh

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Re: Aqua mail going to subscription
« Reply #45 on: June 23, 2023, 12:02:29 pm »
Unacceptable.
My Google Play Review warned of this when the app was initially bought out. Now it will be updated to highlight this bullshit act by the company.
I'll also ensure that everyone I know moves away from AM (including those who were on any subscriptions).
F*ck you greedy c*nts.
You could have just kept things going for all those who supported you with lifetime licences at the start, and charged your new customers.

The recommended replacement is FairEmail. One time purchase. I haven't checked it myself yet, but anything is better than supporting this greedy, unethical bullshit.

sunking101

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Re: Aqua mail going to subscription
« Reply #46 on: June 23, 2023, 12:07:24 pm »
I have been using AquaMail Pro since March 2016, and appreciate times change, priorities move on and apps develop to keep pace with demand.

But the way this latest change has come about and how it was notified to its pro users with a very badly worded notification after an update, about the move to a subscription based app, is just appalling.

Can AquaMail afford to alienate its long term supporters

AquaMail, why not offer your loyal Pro users a one payment life time fee of 29.99 for the latest evolution, rather than subscription.

The subscription can apply to all new users.

As it stands, If I am going to pay a subscription, I like many others will try out other apps to find one best suited to my needs and so far like many have found Fairemail looks like it will be my next home for email on my mobile.

We would pay the £29.99 and then a year or two later Aquamail would pull the stunt they're pulling now. We've already paid for this app. Why do they not keep the subscription service for new users only? How many of the old guard do they seriously expect to keep after ripping us off like this?

sashlets

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Re: Aqua mail going to subscription
« Reply #47 on: June 23, 2023, 12:09:49 pm »
And yes, one more question.
when I buy a new phone instead of my old android8 phone, will I no longer be able to use the pro version? Do I need to buy a subscription? But why? I already paid once.

Well, if you chose this path, give us back our money.

sunking101

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Re: Aqua mail going to subscription
« Reply #48 on: June 23, 2023, 02:23:20 pm »
I suppose we're no good as customers now because we don't pay. Whether we stay or go it means nothing to them.

Quite who would pay £29.99 a year for an email app is beyond me. Aquamail may be good but it's not THAT good. I would sooner go back to the Samsung Mail app than spend more than £10 in a one-off fee. I don't do subscriptions for apps.
« Last Edit: June 23, 2023, 02:24:53 pm by sunking101 »

Jeff

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Re: Aqua mail going to subscription
« Reply #49 on: June 23, 2023, 03:07:03 pm »
To slap the faces that have slapped us... I just sent the same $30 to FairEmail...   I test-drove FairEmail yesterday and after a few hours was so impressed that I purchased the Pro features (for a VERY modest one-time fee).  In fact, I am so impressed with not only the product, but with their openness and privacy practices, that I just sent them five times the asking price as a Thank You... and admittedly, kind of a one-fingered salute to AM.

« Last Edit: June 23, 2023, 05:29:42 pm by Jeff »

Martin Kostov - Aqua Mail Support

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Re: Aqua mail going to subscription
« Reply #50 on: June 23, 2023, 06:59:50 pm »
Dear Aqua Mail users,

We have heard your feedback!

Refer to this post, please.

https://www.aqua-mail.com/forum/index.php?topic=8803.0

pjproby

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Re: Aqua mail going to subscription
« Reply #51 on: June 23, 2023, 07:29:30 pm »
Martin, please be more clear. Are you no longer removing features from Pro? Will Pro continue to be supported? If the answer to either of these is no then nothing has changed.

Dear Aqua Mail users,

We have heard your feedback!

Refer to this post, please.

https://www.aqua-mail.com/forum/index.php?topic=8803.0

Martin Kostov - Aqua Mail Support

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Re: Aqua mail going to subscription
« Reply #52 on: June 23, 2023, 08:31:11 pm »
Martin, please be more clear. Are you no longer removing features from Pro? Will Pro continue to be supported? If the answer to either of these is no then nothing has changed.

Dear Aqua Mail users,

We have heard your feedback!

Refer to this post, please.

https://www.aqua-mail.com/forum/index.php?topic=8803.0

No features will be removed regarding our PRO users!

arf8

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Re: Aqua mail going to subscription
« Reply #53 on: June 23, 2023, 08:38:42 pm »
Martin,

Need clarification, the link you provided states there will be options for Pro users. It doesn't state Pro users will get the premium features.

Can you confirm here and now. That current Pro users will have all the premium features we currently use now?

mkgtu

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Re: Aqua mail going to subscription
« Reply #54 on: June 23, 2023, 09:19:30 pm »
I posted this in the other thread (where Martin's announcement was posted). This discussion seems to have now spread over 2 threads.
   This is my interpretation. Martin, correct me if I'm wrong.

My interpretation of "will not lose features you already use" is that current Pro users would keep access to all the basic/free stuff PLUS the CURRENT PREMIUM features that we obviously "already use". BUT we would NOT have access to any NEW PREMIUM features that might added IN THE FUTURE. Access to new, as yet not developed, premium features would likely require a Premium subscription. And I'm sure there will be new premium features because AquaMail currently lags behind some other top rated (paid) apps, especially in multiple AI based features. It will need to continue to develop (not just fix bugs) or risk becoming obsolete somewhere down the road, and those future development costs will understandably needed to be covered.

That is my interpretation based on the language used in the post. I can't see any other possible interpretation.



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chris122380

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Re: Aqua mail going to subscription
« Reply #55 on: June 23, 2023, 09:23:49 pm »
Dear Aqua Mail users,

We have heard your feedback!

Refer to this post, please.

https://www.aqua-mail.com/forum/index.php?topic=8803.0

This really doesn't change the features will get though. We basically paid for a service to go stale.

mkgtu

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Re: Aqua mail going to subscription
« Reply #56 on: June 23, 2023, 09:31:34 pm »


Martin, please be more clear. Are you no longer removing features from Pro? Will Pro continue to be supported? If the answer to either of these is no then nothing has changed.

Dear Aqua Mail users,

We have heard your feedback!

Refer to this post, please.

https://www.aqua-mail.com/forum/index.php?topic=8803.0

No features will be removed regarding our PRO users!

Martin's statement, "No features will be removed regarding our Pro users!", seems to confirm my interpretation above, basically that Pro Users keep everything we now have (including current so-called "premium" features) but "might"  be excluded from new premium features added in the future. That future for Pro users was not addressed; we'll cross that bridge when we get there.

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chris122380

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Re: Aqua mail going to subscription
« Reply #57 on: June 23, 2023, 09:36:18 pm »


Martin, please be more clear. Are you no longer removing features from Pro? Will Pro continue to be supported? If the answer to either of these is no then nothing has changed.

Dear Aqua Mail users,

We have heard your feedback!

Refer to this post, please.

https://www.aqua-mail.com/forum/index.php?topic=8803.0

No features will be removed regarding our PRO users!

Martin's statement, "No features will be removed regarding our Pro users!", seems to confirm my interpretation above, basically that Pro Users keep everything we now have (including current so-called "premium" features) but "might"  be excluded from new premium features added in the future. That future for Pro users was not addressed; we'll cross that bridge when we get there.

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They already destroyed the bridge so we're already there.

I made this original post because I didn't see any others and I figured I wasn't going to be the only one upset over this issue. I like to thank all those who have posted comments as well as those who've gone and given their complaints on a rating in the Google Play Store.

I have once been burned by this before when Newton went to a subscription email service. I figured I wasn't the only one who was surprised by it so I figured I should have alerted you all.
« Last Edit: June 23, 2023, 09:38:27 pm by chris122380 »

chris122380

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Re: Aqua mail going to subscription
« Reply #58 on: June 23, 2023, 09:42:03 pm »
I understand their concern of piracy. However if that's the case those they can verify have pro licenses should be automatically upgraded to premium lifetime subscription. They should be able to prove through the Play Store that I purchased the Pro app or I can go through my Play Store history and prove it as well.

mkgtu

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Re: Aqua mail going to subscription
« Reply #59 on: June 23, 2023, 09:52:12 pm »
Dear Aqua Mail users,

We have heard your feedback!

Refer to this post, please.

https://www.aqua-mail.com/forum/index.php?topic=8803.0

This really doesn't change the features will get though. We basically paid for a service to go stale.
We paid for what we got, and as long as it is maintained, bugs fixed, etc. It's a good product. But the field is changing, new things get created. And the next level of  tech may cost more.

Do you think FairEmail will stay the same, or not someday go the way of AquaMail? I've tried it and it has many impressive features, but frankly I find it clunky and awkward to use, and of all the many email apps I have it is the absolute slowest at loading message content when I open an email. So it needs work and maybe a design refresh and that will cost money. Maybe that's why it hasn't been done.
  Further, if FairEmail is so good, someday some big company is going to buy it, just like Mozilla bought K-9, and things will change. Over the years the developer of FairEmail has quit or threatened to quit supporting the app several times. Who's to say one day he won't just throw in the towel?

So, will AM become "stale" for Pro users one day if they can't get access to new bells and whistles? Possibly. I have several old "legacy" apps that haven't been supported or updated for years, but what they do they still do well. They're "keepers". AquaMail (Pro) even without any new features, AI, etc could well become one of those for me. Not stale bread, but  a fine old wine!

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