Author Topic: Aqua Mail v 1.37.0-163 - Incoming server login error  (Read 14137 times)

brab

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Re: Update 1.37 broke push mail with Office 365
« Reply #15 on: July 02, 2022, 12:22:40 am »

Backup settings and accounts.
Uninstall 1.37.

Download 1.36 here:
https://www.aqua-mail.com/forum/index.php?topic=8440.0

Restore settings and accounts.

serializer

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Re: Update 1.37 broke push mail with Office 365
« Reply #16 on: July 03, 2022, 03:59:53 pm »

Backup settings and accounts.
Uninstall 1.37.

Download 1.36 here:
https://www.aqua-mail.com/forum/index.php?topic=8440.0

Restore settings and accounts.

Thanks!

pieronip

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Re: Update 1.37 broke push mail with Office 365
« Reply #17 on: July 03, 2022, 10:00:25 pm »
Just to drop another report of the same issue. The reversion to 1.36 removed the issue. There would seem to be a problem with 1.37.

pieronip

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Re: Aqua Mail v 1.37.0-163 - Incoming server login error
« Reply #18 on: July 04, 2022, 09:18:06 am »
Being new here, I'm not familiar with how bug reports are dealt with.

Can I ask if Aquamail developers have noted and accepted this issue?

FYI, it seems to be associated with the phone 'sleeping'  and requires re-authentication with office on wake.

Martin Kostov - Aqua Mail Support

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Re: Aqua Mail v 1.37.0-163 - Incoming server login error
« Reply #19 on: July 04, 2022, 09:37:18 am »
We are aware that some users have problems login into O365 accounts and not getting push notifications. We are investigating it. Please be patient with us.

pieronip

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Re: Aqua Mail v 1.37.0-163 - Incoming server login error
« Reply #20 on: July 04, 2022, 03:29:09 pm »
We are aware that some users have problems login into O365 accounts and not getting push notifications. We are investigating it. Please be patient with us.

Thanks Martin

Quite happy to wait thanks.  Just didn't know if this problem had reached 'official' status.

Much appreciated.

Shoey5

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Re: Aqua Mail v 1.37.0-163 - Incoming server login error
« Reply #21 on: July 07, 2022, 02:03:58 am »
We are aware that some users have problems login into O365 accounts and not getting push notifications. We are investigating it. Please be patient with us.

Is there any debug information/o365 logs we can look up to assist?

dovari

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Re: Aqua Mail v 1.37.0-163 - Incoming server login error
« Reply #22 on: July 12, 2022, 01:39:25 pm »
Same problem for me. :( >:(

any news?

dchadd

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Re: Aqua Mail v 1.37.0-163 - Incoming server login error
« Reply #23 on: July 19, 2022, 06:16:14 am »
Pro user here. Same issue here 10-15 times a day. Really annoying. Re-syncing account appears to temporarily fix it. Tried removing and re-adding account, it didn't fix it. Opened a ticket.
« Last Edit: July 19, 2022, 06:21:10 am by dchadd »

brab

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Re: Aqua Mail v 1.37.0-163 - Incoming server login error
« Reply #24 on: August 05, 2022, 09:01:14 pm »
We are aware that some users have problems login into O365 accounts and not getting push notifications. We are investigating it. Please be patient with us.

I can confirm that in version 1.38 push mail is still broken.
And still login errors.
« Last Edit: August 05, 2022, 10:33:21 pm by brab »

Sheldon

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Re: Aqua Mail v 1.37.0-163 - Incoming server login error
« Reply #25 on: August 10, 2022, 12:57:39 pm »
This is very disappointing. I waited for over a month hoping that the next update would fix the push handling bug. Unfortunately, version 1.38.0-177 did not fix the problem.
For me, this is one of the most important features of this application.
Tested on: MS exchange account and phones: Samsung SM-G970F / DS (Android 12) and Sony H8324 (Android 10).

brab

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Re: Aqua Mail v 1.37.0-163 - Incoming server login error
« Reply #26 on: September 03, 2022, 11:22:42 pm »

Sheldon, likewise, as a paid user I am completely pissed off that this crucial bug is not fixed for months now.
And worst of all we don't even get a notice when they plan to fix it.

What's the point of having bug reports if you don't fix the bugs? 🤔

Martin Kostov - Aqua Mail Support

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Re: Aqua Mail v 1.37.0-163 - Incoming server login error
« Reply #27 on: September 19, 2022, 03:25:39 pm »
Sorry for the inconvenience. We are monitoring/testing still without much success, unfortunately...
We still don't know where the problem may come from :-\ We are not quitting on this!

brab

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Re: Aqua Mail v 1.37.0-163 - Incoming server login error
« Reply #28 on: October 13, 2022, 07:09:14 pm »
Thanks for the update, nice to know that it's not forgotten!

Is it fixed in 1.39 or I shouldn't bother updating?

Why don't you revert things to how they were on 1.36 regarding O365 until you figure out what the problem is with the new config?

mikeone

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Re: Aqua Mail v 1.37.0-163 - Incoming server login error
« Reply #29 on: October 13, 2022, 08:12:39 pm »
Thanks for the update, nice to know that it's not forgotten!

Is it fixed in 1.39 or I shouldn't bother updating?

Why don't you revert things to how they were on 1.36 regarding O365 until you figure out what the problem is with the new config?

+1