Aqua Mail v 1.37.0-163 - Incoming server login error

[brab]

Backup settings and accounts.
Uninstall 1.37.

Download 1.36 here:
https://www.aqua-mail.com/forum/index.php?topic=8440.0

Restore settings and accounts.

[serializer]

Backup settings and accounts.
Uninstall 1.37.

Download 1.36 here:
https://www.aqua-mail.com/forum/index.php?topic=8440.0

Restore settings and accounts.

Thanks!

[pieronip]

Just to drop another report of the same issue. The reversion to 1.36 removed the issue. There would seem to be a problem with 1.37.

[pieronip]

Being new here, I'm not familiar with how bug reports are dealt with.

Can I ask if Aquamail developers have noted and accepted this issue?

FYI, it seems to be associated with the phone 'sleeping'  and requires re-authentication with office on wake.

[Martin - Aqua Mail Support]

We are aware that some users have problems login into O365 accounts and not getting push notifications. We are investigating it. Please be patient with us.

[pieronip]

We are aware that some users have problems login into O365 accounts and not getting push notifications. We are investigating it. Please be patient with us.

Thanks Martin

Quite happy to wait thanks.  Just didn't know if this problem had reached 'official' status.

Much appreciated.

[Shoey5]

We are aware that some users have problems login into O365 accounts and not getting push notifications. We are investigating it. Please be patient with us.

Is there any debug information/o365 logs we can look up to assist?

[dovari]

Same problem for me.

any news?

[dchadd]

Pro user here. Same issue here 10-15 times a day. Really annoying. Re-syncing account appears to temporarily fix it. Tried removing and re-adding account, it didn't fix it. Opened a ticket.

[brab]

We are aware that some users have problems login into O365 accounts and not getting push notifications. We are investigating it. Please be patient with us.

I can confirm that in version 1.38 push mail is still broken.
And still login errors.

[Sheldon]

This is very disappointing. I waited for over a month hoping that the next update would fix the push handling bug. Unfortunately, version 1.38.0-177 did not fix the problem.
For me, this is one of the most important features of this application.
Tested on: MS exchange account and phones: Samsung SM-G970F / DS (Android 12) and Sony H8324 (Android 10).

[brab]

Sheldon, likewise, as a paid user I am completely pissed off that this crucial bug is not fixed for months now.
And worst of all we don't even get a notice when they plan to fix it.

What's the point of having bug reports if you don't fix the bugs? 🤔

[Martin - Aqua Mail Support]

Sorry for the inconvenience. We are monitoring/testing still without much success, unfortunately...
We still don't know where the problem may come from We are not quitting on this!

[brab]

Thanks for the update, nice to know that it's not forgotten!

Is it fixed in 1.39 or I shouldn't bother updating?

Why don't you revert things to how they were on 1.36 regarding O365 until you figure out what the problem is with the new config?

[mikeone]

Thanks for the update, nice to know that it's not forgotten!

Is it fixed in 1.39 or I shouldn't bother updating?

Why don't you revert things to how they were on 1.36 regarding O365 until you figure out what the problem is with the new config?

+1