Author Topic: Attachment is missing  (Read 700 times)

johnyu1997

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Attachment is missing
« on: December 22, 2021, 08:12:54 am »
I found out some of the email attachments are missing when it is received by aqua.  I send the same email to gmail and it is ok.  I already set no limit to receive email attachment with wifi and 3g.  I sent the email with outlook 365 version 2111 build 14701.20262.

Nedialko Kondev, MobiSystems, AquaMail Support

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Re: Attachment is missing
« Reply #1 on: December 23, 2021, 08:32:04 am »
I found out some of the email attachments are missing when it is received by aqua.  I send the same email to gmail and it is ok.  I already set no limit to receive email attachment with wifi and 3g.  I sent the email with outlook 365 version 2111 build 14701.20262.
Hi,

Please contact us at support / at / aqua-mail / dot / com with a description of your steps. Are you sending the email from outlook on PC or Android app?

In addition to that please provide a screenshot for the wrongly displayed email and the .eml file with the missing content. Aqua Mail can do that. Open the message > expand the action bar list from the bottom > tap save as eml.

Regards,
Nedialko