Hi,
Contact us from the support form in the link and we'll look into it:
https://bit.ly/3hJh3ppIn addition please try to restore the Pro license:
1.On your Android phone or tablet, open Google Play Store Google Play.
2.Tap Menu Menu and then My apps & games and then Library.
3. Tap the app you want to install or turn on.
4. Tap Install or Enable.
Regards,
Nedialko