Author Topic: Attachments keep getting renamed with a random name  (Read 391 times)

chris122380

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Attachments keep getting renamed with a random name
« on: May 15, 2021, 05:41:29 pm »
How is it that an attachment can't keep it's own name?

Aqua Mail is still having issues with saving or opening an attachment. Any attempt to save or open an attachment Aqua Mail tries to rename it to some random name rather than the attachments original name. If it attempts to rename it while the file is open it will corrupt the file and requires being re-downloaded from the email.

Aqua Mail - 1.29.2-1810
OnePlus Nord N10 5G
Android 10 (Oxygen 10.5)

Edited: Had incorrect Aqua Mail version listed. Updated to show this is happening on Aqua Mail - 1.29.2-1810 (The latest beta for Aqua Mail).
« Last Edit: May 16, 2021, 05:05:38 pm by chris122380 »

Nedialko Kondev, MobiSystems, AquaMail Support

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Re: Attachments keep getting renamed with a random name
« Reply #1 on: May 16, 2021, 08:41:43 am »
How is it that an attachment can't keep it's own name?

Aqua Mail is still having issues with saving or opening an attachment. Any attempt to save or open an attachment Aqua Mail tries to rename it to some random name rather than the attachments original name. If it attempts to rename it while the file is open it will corrupt the file and requires being re-downloaded from the email.

Aqua Mail - 1.29.1-1808
OnePlus Nord N10 5G
Android 10 (Oxygen 10.5)

Please install the beta from here:
https://www.aqua-mail.com/forum/index.php?topic=8122.0

Regards,
Nedialko

chris122380

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Re: Attachments keep getting renamed with a random name
« Reply #2 on: May 16, 2021, 05:00:21 pm »
How is it that an attachment can't keep it's own name?

Aqua Mail is still having issues with saving or opening an attachment. Any attempt to save or open an attachment Aqua Mail tries to rename it to some random name rather than the attachments original name. If it attempts to rename it while the file is open it will corrupt the file and requires being re-downloaded from the email.

Aqua Mail - 1.29.1-1808
OnePlus Nord N10 5G
Android 10 (Oxygen 10.5)

Please install the beta from here:
https://www.aqua-mail.com/forum/index.php?topic=8122.0

Regards,
Nedialko

Slight correction. I am using the 1810 beta and does do the same thing. Even on a fresh install of the Aqua Mail beta. I did email Aqua Mail about this issue on May 2nd and was told
Quote
We've identified the cause for this but unfortunately we cannot release a hotfix for it. The problem should be fixed in the next major app release - 1.30.

I am yet to see a beta or any other information on Aqua Mail 1.30.
« Last Edit: May 16, 2021, 05:10:19 pm by chris122380 »

Nedialko Kondev, MobiSystems, AquaMail Support

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Re: Attachments keep getting renamed with a random name
« Reply #3 on: May 17, 2021, 05:55:03 am »
Hi Chris,

Please provide all the info at support / at sign / aqua-mail / dot / com. We'll need screenshots from the steps you perform and a log. How create a log is described here:
https://www.mobisystems.com/help-center/aqua-mail/?cat=245&qst=1155

Regards,
Nedialko

Nedialko Kondev, MobiSystems, AquaMail Support

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Re: Attachments keep getting renamed with a random name
« Reply #4 on: May 17, 2021, 12:43:03 pm »
Hi Chris,

Just to let you know, we've logged a bug for this.

Can you confirm that the issue is present only if the file name is NOT in English?

Regards,
Nedialko

chris122380

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Re: Attachments keep getting renamed with a random name
« Reply #5 on: May 17, 2021, 05:52:54 pm »
Hi Chris,

Just to let you know, we've logged a bug for this.

Can you confirm that the issue is present only if the file name is NOT in English?

Regards,
Nedialko

It was already emailed in (on May 2nd as explained in the original post). I only speak English so all the attachments are also in English. If you still need a lot file please let me know and I'll get you one.

chris122380

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Re: Attachments keep getting renamed with a random name
« Reply #6 on: May 17, 2021, 10:57:09 pm »
Hi Chris,

Please provide all the info at support / at sign / aqua-mail / dot / com. We'll need screenshots from the steps you perform and a log. How create a log is described here:
https://www.mobisystems.com/help-center/aqua-mail/?cat=245&qst=1155

Regards,
Nedialko

I have emailed in the log file.