Author Topic: Embedded attachments for some of the emails not displaying proper  (Read 320 times)

rrs

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Hi,

I have an odd behavior with Aqua Mail, wherein  some of the emails do not display their embedded image attachments inside Aqua Mail. I have verified that the very same email displays fine in my PC Email Client (Evolution).
I believe this may be a corner-case bug in Aqua Mail, so I'm here reporting this issue. I did check, at length, on the AquaMail Forum and believe that I have most of the settings that I see have been recommended so far.

What's the best way to share the example email with you ?

rrs

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Re: Embedded attachments for some of the emails not displaying proper
« Reply #1 on: April 29, 2021, 05:56:27 pm »
Oh! By the way,

I'm on:

Android: 11
Android ROM: MIUI 12
Aqua Mail: 1.29.1-1808

unvisigoth

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Re: Embedded attachments for some of the emails not displaying proper
« Reply #2 on: May 01, 2021, 02:20:11 pm »
For me too. With last update attachments are displayed not properly, i.e. not under the mail they belong to.

Android 10 Stock rom OnePlus 6

Justin

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Re: Embedded attachments for some of the emails not displaying proper
« Reply #3 on: May 01, 2021, 04:06:28 pm »
Which version of AquaMail exactly?

unvisigoth

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Re: Embedded attachments for some of the emails not displaying proper
« Reply #4 on: May 01, 2021, 04:55:27 pm »
Info reports

1.29.1-1808
28.04.2021

Justin

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Re: Embedded attachments for some of the emails not displaying proper
« Reply #5 on: May 01, 2021, 07:59:00 pm »
Ok, that's the latest version indeed.

And attachments are shown not at the message they belong to? Instead shown at other wrong messages?

That's weird...

unvisigoth

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Re: Embedded attachments for some of the emails not displaying proper
« Reply #6 on: May 01, 2021, 10:28:58 pm »
Weird but it's what happens. I've attached 2 screenshots. First from PC Gmail (correct) . Second from Aquamail. As you can see the mail that has as sender "Marcialonga" in Gmail have no attachments, in Aquamail has some attachments that are wrong.

Justin

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Re: Embedded attachments for some of the emails not displaying proper
« Reply #7 on: May 01, 2021, 10:47:05 pm »
I hope the developers will fix this.

Until then you can try:
Open app-info of AquaMail, then force stop AquaMail and delete cache.

Then restart AquaMail.

AndrewKoransky

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Re: Embedded attachments for some of the emails not displaying proper
« Reply #8 on: May 01, 2021, 10:56:44 pm »
JFYI... seeing the same behavior. This is on my EWS connection to Office365. I filed a support ticket.

- Andrew

unvisigoth

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Re: Embedded attachments for some of the emails not displaying proper
« Reply #9 on: May 01, 2021, 11:01:54 pm »
I hope the developers will fix this.

Until then you can try:
Open app-info of AquaMail, then force stop AquaMail and delete cache.

Then restart AquaMail.

Done. But no luck  :-\

rrs

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Re: Embedded attachments for some of the emails not displaying proper
« Reply #10 on: May 03, 2021, 10:18:41 am »
Here are screenshots of the same email message, rendered differently in Aqua Mail vs Evolution email client.


Nedialko Kondev, MobiSystems, AquaMail Support

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Re: Embedded attachments for some of the emails not displaying proper
« Reply #11 on: May 04, 2021, 09:31:02 am »
Hi all,

Please check the beta version here:
https://www.aqua-mail.com/download/AquaMail-market-1.29.2-1810-stable-6f94f06d9.apk

In addition to that if there's someone that has not filed a ticket yet, please capture the problem with a debug log and send us an .eml sample of a message containing the issue to support / at sign / aqua-mail.com

We fixed a few bugs related to attachments in the beta, if this one persists, you can create a backup file in app settings > data storage > uninstall the app and revert back to version 1.28:
https://www.aqua-mail.com/download/AquaMail-market-1.28.1-1760-stable-dbdc1aa9d.apk

Regards,
Nedialko
« Last Edit: May 04, 2021, 09:38:03 am by Nedialko Kondev, MobiSystems, AquaMail Support »

rrs

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Re: Embedded attachments for some of the emails not displaying proper
« Reply #12 on: May 04, 2021, 09:52:58 am »
Hi all,

Please check the beta version here:
https://www.aqua-mail.com/download/AquaMail-market-1.29.2-1810-stable-6f94f06d9.apk [nofollow]

In addition to that if there's someone that has not filed a ticket yet, please capture the problem with a debug log and send us an .eml sample of a message containing the issue to support / at sign / aqua-mail.com

We fixed a few bugs related to attachments in the beta, if this one persists, you can create a backup file in app settings > data storage > uninstall the app and revert back to version 1.28:
https://www.aqua-mail.com/download/AquaMail-market-1.28.1-1760-stable-dbdc1aa9d.apk [nofollow]

Regards,
Nedialko

I tested the beta build and the issue is not fixed in this revision. To be sure, I did clean up the cache.

As you asked, I have sent an example email at the mentioned address.

arf8

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Re: Embedded attachments for some of the emails not displaying proper
« Reply #13 on: May 04, 2021, 06:28:17 pm »
Hi all,

Please check the beta version here:
https://www.aqua-mail.com/download/AquaMail-market-1.29.2-1810-stable-6f94f06d9.apk

In addition to that if there's someone that has not filed a ticket yet, please capture the problem with a debug log and send us an .eml sample of a message containing the issue to support / at sign / aqua-mail.com

We fixed a few bugs related to attachments in the beta, if this one persists, you can create a backup file in app settings > data storage > uninstall the app and revert back to version 1.28:
https://www.aqua-mail.com/download/AquaMail-market-1.28.1-1760-stable-dbdc1aa9d.apk

Regards,
Nedialko

I tested the beta build and the issue is not fixed in this revision. To be sure, I did clean up the cache.

As you asked, I have sent an example email at the mentioned address.

Same problem and same result.

unvisigoth

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Re: Embedded attachments for some of the emails not displaying proper
« Reply #14 on: May 04, 2021, 10:21:10 pm »
For me with beta version issue seems resolved. I'll try more and let know