Author Topic: Authentication failed - mac.com, iCloud, Apple mail services  (Read 43118 times)

dany901

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Authentication failed - mac.com, iCloud, Apple mail services
« on: March 01, 2013, 04:55:02 pm »
Hi. Your app is perfect, but in the last days i have noticed an "Authentication failed" error with my Icloud account continuously, also if i try to insert again the (correct) password and username.

I want to say the apps works greats for 2 months using the said account (nothing is changed in account's settings pannel), so i can't say what is wrong now.

Thx
« Last Edit: March 03, 2013, 02:53:41 am by Kostya Vasilyev, Aqua Mail »

Slee132

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Re: Authentication failed
« Reply #1 on: March 01, 2013, 07:03:28 pm »
I am having this same issue since the last update. Starting to make the app not usable as it continually say cant authenticate account. Needs to be fixed should have said. Am on android 4.1.2 and the phone is a galaxy s3
« Last Edit: March 01, 2013, 07:07:04 pm by Slee132 »

winepoet

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Re: Authentication failed
« Reply #2 on: March 02, 2013, 12:30:02 am »
Hello,
I am having the same issue, mostly with iCloud accounts, but also with gmail account.  This is intermittent, but extremely annoying.  Has been happening since last update.  I am on S3 with 4.1.2.
Any help would be appreciated.

Thank you.

apresto,
winepoet

redstar299

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Re: Authentication failed
« Reply #3 on: March 02, 2013, 09:23:10 am »
Same issue..This is unacceptable.. I just paid $5 for an app that doesn't work

HoosierInFL

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Re: Authentication failed
« Reply #4 on: March 02, 2013, 10:55:59 am »
Same here. Constant auth errors after update.

hays24

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Re: Authentication failed
« Reply #5 on: March 02, 2013, 11:49:01 am »
Same here ... was working perfectly and now error error error.

dany901

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Re: Authentication failed
« Reply #6 on: March 02, 2013, 02:24:43 pm »
The awesome thing is the app work also with this error, in other words I'm able to revive the mails with push.

I'm sure the developer will fix this bug, he is a great developer and this is the best mail client for android.

NJRonbo

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Re: Authentication failed
« Reply #7 on: March 02, 2013, 08:27:41 pm »
Okay...so it isn't just me.

Have been sitting here for the past 30 minutes trying to figure out why I am getting authentification errors.

I should have come here first.

Just started happening with the new update.   Hopefully it will be fixed immediately.

By the way...is anybody answering these threads anymore?  It seems most of the posts have gone abandoned as far as replies are concerned.

bkerley

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Re: Authentication failed
« Reply #8 on: March 03, 2013, 12:08:19 am »
Same here, on an HTC OneX, running Android 4.1.1

iCloud incoming server login error for the last 48 hours.  Interestingly, it worked briefly after the last Android update, and the last Aquamail update, but has now stopped working.  I have emailed the developer.  This is good software, has worked flawlessly for months up till now.  There is a bug somewhere.

okorokatakyi

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Re: Authentication failed
« Reply #9 on: March 03, 2013, 01:19:59 am »
Same problem with me.  I have been using this App for the best part of 3 months if not more.  Suddenly getting iCloud error messages for the past 48-72 hrs:

Incoming server login error.

However just like bkerley said, the emails do arrive ok.

Please check and correct.

Kostya Vasilyev

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Re: Authentication failed - @me.com, @mac.com, iCloud, Apple mail services
« Reply #10 on: March 03, 2013, 02:43:38 am »
Hi,

Thank you all for the reports :) There is about a dozen in my mailbox as well, just today, even though the update was released on Feb 25th, a week ago.

The latest update does not have any changes related to IMAP authentication.

I have not had reports of broken IMAP authentication with any other mail service since the update, except occasional glitches (e.g. Gmail's "too may simultaneous sessions", or Yahoo's famous "OFC12" which have nothing to do with the app).

Searching the web I found cases of iCloud authentication failing in the past with other mail apps, for example:

http://www.justanswer.com/mac-computers/6hjwh-getting-authentication-failure-message-when-attempting.html

http://sparrowmail.tenderapp.com/kb/common-issues/icloud-in-sparrow

Suggestions:

- Logging into your @mac.com email on Apple's web site (just in case Apple needs some sort of re-validation)

- Contacting Apple support (just in case Apple's server settings changed)

Has anyone done this?

More:

- Bringing up account setup for the account in AquaMail, and trying to verify the settings -- is there a more detailed error message there?

(there would be, if the server "explains" why authentication failed)

Has anyone done this?

- Creating a debug log capturing this error, as described on my support page: http://www.aqua-mail.com/?page_id=232

Has anyone done this?

I don't have any Apple devices myself, so no @mac.com address. If necessary, I'll go and purchase an i*something just so I can see the error myself...

... but could someone help troubleshoot this issue in a constructive way?

Finally, @NJRonbo -- yes, I try to read these forums, but it takes me several hours a day to respond just to personal email messages about AquaMail... And then, I have a to-do list about 6 pages long, which also needs my attention...


I'll be posting updates here as I get more information.
« Last Edit: March 03, 2013, 03:17:04 am by Kostya Vasilyev, Aqua Mail »
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

Kostya Vasilyev

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Re: Authentication failed - mac.com, iCloud, Apple mail services
« Reply #11 on: March 03, 2013, 03:09:48 am »
Just found out this:

My app's preset for @me.com uses "imap.mail.me.com" (taken from Apple's help page), but I can see that the standard Android Email app (and K-9) use "mail.me.com" (without the leading "imap.").

Same with "smtp.mail.me.com" vs. "smtp.me.com" in the standard Email app (and K-9).

Could someone try this in my app?

- Server name: "mail.me.com"
- Security: "SSL (strict)" or "SSL (accept any)" if you get a cert error
- Port: 993

For outgoing, "smtp.me.com", TLS, port 587.

( btw, nslookup gives very different IPs for "imap.mail.me.com" vs. "mail.me.com"... and "smtp.mail.me.com" vs. "smtp.me.com" )
« Last Edit: March 03, 2013, 03:18:53 am by Kostya Vasilyev, Aqua Mail »
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

Kostya Vasilyev

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Re: Authentication failed - mac.com, iCloud, Apple mail services
« Reply #12 on: March 03, 2013, 04:52:41 am »

Just found this, Sparrow and Mac Mail are also affected today.

http://forums.macrumors.com/showthread.php?t=1550517

My app reports all errors, I believe in keeping the user informed. Have not used stock Email for a while, but K9, which is based on it, does not.



Отправлено с моего GT-N7100 через Tapatalk

Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

jneusch

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Re: Authentication failed - mac.com, iCloud, Apple mail services
« Reply #13 on: March 03, 2013, 08:26:21 am »
I have been using this app with my icloud and gmail account for months and it works great up until the last update. I am now getting the same problem as the others have mentioned here.

I have tried several different ways of configuring the settings and it fails every time. I have searched the forums as well. I tried setting up my icloud account in the native Samsung email app and it works perfectly. Something happened with the latest update to cause it to break in Aquamail.

johnsof

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Re: Authentication failed - mac.com, iCloud, Apple mail services
« Reply #14 on: March 03, 2013, 10:50:05 am »
I believe I have a solution for this but if it doesn't work for you sorry  :-[.

According to the support document from Apple the username should be in the format of "example at me.com", but from looking at my Apple Mail its just "example".

So I've changed the login details and removed the  at me.com part.

I've tried that on both Nexus 7 and Nexus 4 and had 0 issues from last night(when I changed the login details). Ie zero authentication failure issues. Both for background and imap push settings.

I really don't know why this is happening, as the default email works(only tried it a couple times so I could be lucky) but when I was trying to find a solution both K9 and Aqua Mail users have been reporting this issue.

It might be an Apple stuff up(of course apple would blame everyone but themselves), and it might be fixed, so the above solution might not work in the future. But for now it works.