Battery optimiser

[John Cheater]

Hello.

As per your FAQ on app not checking mail.

"If the app is not already whitelisted, there will be a green panel / button / message / prompt asking you to do this."

Pressing this message fixes the problem for a short while, then mail is not received unless the app is opened, and the message is back again.

Phone is an Oppo Reno Z

Is there a save setting in AquaMail to fix this recurring problem,  or is this a problem with Oppo phones   

[Nedialko Kondev, MobiSystems, AquaMail Support]

Hi,

For OPPO phones, this is very tricky. If you've already allowed the app from the green button:
- Open device settings > go to Battery
- Disable "Smart Power Saver" > this should open an additional option "Custom Power Consumption Protection"
- Tap "Custom Power..." > look for Aqua Mail and tap on the app
- Choose "Allow Background Running"

[John Cheater]

Brilliant - all good now. Thanks for very quick reply.