Author Topic: Restore AquaMail after phone wipe  (Read 1350 times)

NJRadioGuy

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Restore AquaMail after phone wipe
« on: May 05, 2020, 09:24:43 pm »
Hello,
I purchased and have been using AquaMail Pro for years. I got a new phone and after many problems with AM not finding my Exchange account I deleted the app hoping to start it all fresh. When I go in to the Android play store it's telling me I have to buy it all over again. How can I re-install the app I've already purchased?

Thanks in advance.

Michael Maslarov, Aqua Mail

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Re: Restore AquaMail after phone wipe
« Reply #1 on: May 05, 2020, 09:39:11 pm »
Hi,

You do not need to purchase it again. This is an issue that happens when you reinstall the app and have bought the Pro key. Please contact support@aqua-mail.com for faster support for your issue.

Thank you for using Aqua Mail :)

Michael

Justin

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Re: Restore AquaMail after phone wipe
« Reply #2 on: May 05, 2020, 11:25:13 pm »
This is an issue that happens when you reinstall the app and have bought the Pro Key.
Does this issue happen every time?

Nadejda Fudulska, MobiSystems, AquaMail support

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    • MobiSystems
Re: Restore AquaMail after phone wipe
« Reply #3 on: May 07, 2020, 03:18:13 pm »
Hi,

Please follow the steps below to activate the Pro app:
0. Open device Settings > Accounts > Google > leave only ONE Google account there:
1. Open Google Play Store with the same account:
2. Tap the menu in the upper left, My Apps & Games, tap 'Library'
3. Select the app, tap Install or Enable.
4. Open Aqua Mail > add as an account in there

Thank you,

Nadia