Author Topic: T-Mobile updated--license lost  (Read 155 times)

aynsof

  • Newbie
  • *
  • Posts: 6
T-Mobile updated--license lost
« on: March 19, 2020, 09:29:12 pm »
My phone OS was recently updated and subsequently, my Aquamail licence required updating as well, for some odd reason. But Google Play continually reports that it cannot connect to the server. I emailed Aquamail for help, but my registered email address is one I cancelled some time ago, and my requests for help have seemingly not reached their recipient. Especially now, we need to stay as connected as possible, so please, someone suggest how I can get my license back. Much appreciated!

Nadejda Fudulska, MobiSystems, AquaMail support

  • Administrator
  • Full Member
  • *****
  • Posts: 244
    • MobiSystems
Re: T-Mobile updated--license lost
« Reply #1 on: March 20, 2020, 03:48:55 pm »
Hi,

Please contact us at support @ aqua-mail. com to help you activate your license.

Thank you,

Nadia

aynsof

  • Newbie
  • *
  • Posts: 6
Re: T-Mobile updated--license lost
« Reply #2 on: March 21, 2020, 04:27:41 pm »
Thanks for your speedy reply Nadia. I followed your suggestion and contacted support, but thus far, still no reply. I know we're all quite crazy right now, so I understand that there may be delays. I'll wait a few more days, and if I am not contacted I'll let you know again. Stay safe!

aynsof

  • Newbie
  • *
  • Posts: 6
Re: T-Mobile updated--license lost
« Reply #3 on: March 26, 2020, 05:08:58 pm »
Ok, I am being ignored both here and though your support system. I will take it up with Googleplay.

aynsof

  • Newbie
  • *
  • Posts: 6
Re: T-Mobile updated--license lost
« Reply #4 on: March 26, 2020, 06:05:57 pm »
Never mind, I re-installed the app, and licence is restored.