Author Topic: Couldn't read messages after a media scan  (Read 3292 times)

Nick

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Couldn't read messages after a media scan
« on: February 24, 2013, 11:11:29 am »
The Aquamail app closes when I try to open a message after the device do media scan.
The error appears from version 1.2.2. After I updated the app to 1.2.2.10, it isn't solved.

I try to solve the problem with Force Stop and open the app but it doesn't fix it. If I reinstall the app, it becomes fine but I have to reinstall it after every media scan to use normally.
I have another device and the app works fine with it so it may be the problem related to the device...

Kostya Vasilyev

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Re: Couldn't read messages after a media scan
« Reply #1 on: February 25, 2013, 02:34:38 am »
Since you mentioned a crash -- please check the memory card of your device for "log-AquaMail-crash.txt" and send it to kmansoft / at sign / gmail / dot com if found.
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

Nick

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Re: Couldn't read messages after a media scan
« Reply #2 on: February 25, 2013, 04:48:17 pm »
Thank you for replying.
I have just mailed you to send the log file.
Please check it.

Thank you.