Author Topic: Badge count only shows maximum of 6 new messages.  (Read 6036 times)

hpg38

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Re: Badge count only shows maximum of 6 new messages.
« Reply #15 on: February 05, 2020, 01:58:17 pm »
Ok perso I prefer to wait for the fix because I like to know where the emails come from  8)

Boothy

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Re: Badge count only shows maximum of 6 new messages.
« Reply #16 on: February 05, 2020, 02:15:29 pm »
Could you try disabling option :

AquaMail -> Settings -> Message Notifications -> Smart watch enhancements

It seems to show me the correct number for Samsung when I disable this option.

Could you try if this works for you?

Hi Anton,
I just checked again, and this was already disabled unfortunately.
AquaMail Pro
Samsung Galaxy Tab S4 - android 9
HTC 10 - android 8

Boothy

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Re: Badge count only shows maximum of 6 new messages.
« Reply #17 on: February 07, 2020, 12:20:57 pm »
I can't see that there's been a recent update yet, but -
On starting up my Samsung Galaxy Tab S4 this morning, I saw there were 38 unread messages !!! First time I'd seen this in a while.

If nothing has been updated, then I can only think that while checking & re-checking my AquaMail settings check-boxes, that when I've disabled & re-enabled (back again), certain settings have been "fixed" ??

Inside Settings / Recent ("settings you changed recently") .... here are the items I've "reset" by clicking off/on again.

Message notifications - Notify about - All unread / re-enabled

Smart watch enhancements - / re-disabled
Android 7+, Android Wear, Pebble, Garmin, Samsung Gear 

Notify about ongoing operations   - / re-disabled
Progress notifications for loading of messages/attachments and sending messages

My wife's Samsung Galaxy Tab S4 still has only 6 on the icon badge (she has plenty more unread, than 6). I might do the same on her tablet and enable / disable etc, to see if it fixes her issue too.

Having sent a number of emails from another device back to my Samsung Galaxy Tab S4 - I see the counter has changed appropriately on the AquaMail icon.

« Last Edit: February 07, 2020, 01:13:36 pm by Boothy »
AquaMail Pro
Samsung Galaxy Tab S4 - android 9
HTC 10 - android 8

Boothy

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Re: Badge count only shows maximum of 6 new messages.
« Reply #18 on: February 07, 2020, 04:53:31 pm »
I had a go on my wife's Samsung Galaxy Tab S4 .... checking / un-checking / ( & vice-versa) the boxes I mentioned above .... and her badge counter is now displaying correct unread messages (all 126 of them 😂).

So whatever caused the issue, appears to be corrected using the check-box re-do method. Not sure if others who've experienced this have copied over their settings from a previous backup? I wonder whether that might have anything to do with it, as I'd carried over settings to both devices from a backup I'd saved when I'd set up everything how I'd wanted it.
« Last Edit: February 07, 2020, 04:55:53 pm by Boothy »
AquaMail Pro
Samsung Galaxy Tab S4 - android 9
HTC 10 - android 8

Boothy

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Re: Badge count only shows maximum of 6 new messages.
« Reply #19 on: February 10, 2020, 11:25:28 am »
Has anyone else managed to correct the badge count with the above method?
AquaMail Pro
Samsung Galaxy Tab S4 - android 9
HTC 10 - android 8

Dmitry_N

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Re: Badge count only shows maximum of 6 new messages.
« Reply #20 on: February 11, 2020, 12:47:44 pm »
Has anyone else managed to correct the badge count with the above method?
Sorry about my silence. So far, i still haven't received more than 6 messages at once :) So, can't reproduce or confirm yet.

Boothy

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Re: Badge count only shows maximum of 6 new messages.
« Reply #21 on: February 11, 2020, 02:52:12 pm »
OK thanks, Dmitry.
Everything is working fine on our devices now, since I selected / de-selected the check-boxes. 👍
AquaMail Pro
Samsung Galaxy Tab S4 - android 9
HTC 10 - android 8

Dmitry_N

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Re: Badge count only shows maximum of 6 new messages.
« Reply #22 on: February 11, 2020, 04:58:11 pm »
I just asked my colleague to send me a bunch of emails. She sent 8.
The badge still showed 6! :(
And yes, i did follow your advice a couple of days ago and unchecked/rechecked all those options.

Boothy

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Re: Badge count only shows maximum of 6 new messages.
« Reply #23 on: February 11, 2020, 05:01:48 pm »
Thanks for getting back Dmitry, but sorry to hear it hasn't fixed yours 😠
AquaMail Pro
Samsung Galaxy Tab S4 - android 9
HTC 10 - android 8

Nadejda Fudulska, MobiSystems, AquaMail support

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Re: Badge count only shows maximum of 6 new messages.
« Reply #24 on: February 11, 2020, 07:04:36 pm »
Hi,

You can download the latest version of Aqua Mail from here
https://www.aqua-mail.com/download/AquaMail-market-1.23.0-1557-hotfix-becd79364.apk

Please let us know how it works.

Since this is a development build, it will be best to make a backup of your settings before installing it.

Thank you,

Nadia

Boothy

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Re: Badge count only shows maximum of 6 new messages.
« Reply #25 on: February 11, 2020, 10:41:28 pm »
Many thanks Nadia,
I'll install it on one of our devices and let you know.

Much appreciated 👌👍
AquaMail Pro
Samsung Galaxy Tab S4 - android 9
HTC 10 - android 8

Dmitry_N

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Re: Badge count only shows maximum of 6 new messages.
« Reply #26 on: February 12, 2020, 04:14:31 pm »
Please let us know how it works.
Thanks. Still shows 6 :(

PS: Wait! I unchecked the Smartwatch enhancement, and the counter now works!

PPS: Now I don't get any notifications on my Samsung Gear S3 Frontier.
« Last Edit: February 12, 2020, 04:23:42 pm by Dmitry_N »

Nadejda Fudulska, MobiSystems, AquaMail support

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Re: Badge count only shows maximum of 6 new messages.
« Reply #27 on: March 20, 2020, 05:25:44 pm »
Hi,

You can download the latest version of Aqua Mail where the problem might be fixed from here
https://www.aqua-mail.com/download/AquaMail-market-1.24.0-1561-develop-e28e35b41.apk

Please let us know how it works.

Since this is a development build, it will be best to make a backup of your settings before installing it.

Thank you,

Nadia