Badge count only shows maximum of 6 new messages.

[Boothy]

Hi,
I recently noticed the icon badge count never exceeds 6 on both mine and my wife's Samsung Galaxy Tab S4 (both running android 9) even when there are many more new unread emails.

Aqua Mail settings -> message notifications -> enable “Smart Watch enhancements” = enabled.

Is there anything I might do myself to fix this please? Cache cleared, but not done that for data as yet.

Thanks.

[Dmitry_N]

Same here since a long time ago.
I don't even hope for a fix though

[Boothy]

Glad it's not just me, as I'd copied settings over on the installs and wondered if it was something I'd done.

[Nedialko Kondev, MobiSystems, AquaMail Support]

Hi,

There are two settings to check / adjust before this works.

1 – Phone settings -> Apps -> Aqua Mail -> Notifications -> enable “Show badge”.

This however will only trigger on single-message notification, so you’ll have either nothing or a “1” on the badge.

To make it work for multiple-message notifications, please:

2 – Aqua Mail settings -> message notifications -> enable “Smart Watch enhancements”.

This also changes how on-phone notifications look. You’ll be able to expand (swipe down) on a notification that’s “about” more than one message, turning into individual “cards”, one per message, each with its own action buttons (mark read and so on).

This “enhanced” notification style – which first appeared in Android 7.0 – works with the new Samsung badge feature as expected, even when there are multiple unread messages.

There are two other possible workarounds:
- Using Aqua Mail's message counter widget.
- Using a launcher where the "badge" feature is officially supported. Aqua Mail works with: Apex Launcher Pro, Tesla Launcher Prime + Tesla Unread, Smart Launcher.

[Boothy]

Hi Nedialko Kondev,
Thanks for your reply. Unfortunately, the settings you mentioned were activated already. I wondered why something had changed, as the badge count was correct in the past on the same device(s). I'd hoped for a fix without the need to install more apps / launchers.
Cheers.

[Dmitry_N]

Hi,

I also have the "Smart watch enhancement" activated.
Samsung Galaxy S9+ here, official Android 10. On Android 9, everything was the same with this counter.
And yes, I do remember that the badge used to work correctly some time ago.
And the widget is not an option, as I keep the icon in my "tray".

[Nadejda Fudulska, MobiSystems, AquaMail support]

Hi,

We were able to reproduce the issue and we will start working on a fix. I will get back to you as soon as we have a solution.

Thank you,

Nadia

[Boothy]

Excellent, thanks Nadia.
Glad you were able to reproduce it, and are looking to fix it 👌👍
Much appreciated,

Dave.

[Anton Donchev]

Hi,

We were able to reproduce it only on Samsung devices.
Is this the case for you as well?

Thanks,
Anton.

[hpg38]

Hello everyone, blocked at 6 also on xiaomi redmi 7 and 8.

[Anton Donchev]

Hi,

I'm one of the developers working on the issue and so far I was able to reproduce it only on Samsung, but I'll see if I can test on a Xiaomi as well.

Thanks,
Anton.

[hpg38]

Hello anton I use the nova launcher for info but with the original launcher, the problem seems the same.

[Anton Donchev]

Could you try disabling option :

AquaMail -> Settings -> Message Notifications -> Smart watch enhancements

It seems to show me the correct number for Samsung when I disable this option.

Could you try if this works for you?

[hpg38]

actually the counter works in this case but hey there is more detail on the notifications so not top

[Anton Donchev]

I don't think there is another workaround for showing the correct number, which you can apply at the moment.

I'm looking for a software fix, which is going to take some time.