Author Topic: unregistered_on_api_console  (Read 2644 times)

Edge56

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unregistered_on_api_console
« on: December 10, 2019, 07:34:18 am »
Hello

Since yesterday 9 Dec 20h, all my gmail accounts are in error
'unregistered_on_api_console'

only web login force works
but I can't uncheck it after that and I can't add a gmail account

did google change anything ?

Huawei mate 8
google play services 19.6.29
google play store 17.6.39
Android 6.0 emui 4.0

Michel

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Re: unregistered_on_api_console
« Reply #1 on: December 10, 2019, 11:31:51 am »
Same here. I guess AquaMail's token is expired or something.

Michel

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Re: unregistered_on_api_console
« Reply #2 on: December 10, 2019, 11:38:46 am »
Just installed the beta version, and the problem is gone.

Nadejda Fudulska, MobiSystems, AquaMail support

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Re: unregistered_on_api_console
« Reply #3 on: December 10, 2019, 11:59:57 am »
Hi,

Please update to the latest version to fix the problem.

Thank you!

Nadia

Edge56

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Re: unregistered_on_api_console
« Reply #4 on: December 10, 2019, 06:00:20 pm »
I have AquaMail 1.22.0-1506

Is there anything more recent ?

Edit : same problem with 1509 and google play services update 19.8.29
« Last Edit: December 10, 2019, 10:12:21 pm by Edge56 »

Nadejda Fudulska, MobiSystems, AquaMail support

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Re: unregistered_on_api_console
« Reply #5 on: December 11, 2019, 10:20:17 am »
Hi,

Please send us a debug log so we can investigate the problem further.
Creating a log if something doesn’t work right
In the application’s settings, open "Debug" section (at the bottom) and enable “Debug logging” there. Set “Log output location” to “File (log-AquaMail.txt)”. You will need to enable “Log raw data (include raw session data)” most of the time, if the issue is related to specific message(s) or account(s).

Once logging is enabled, please repeat whatever was causing the issue.

After having done this, please send the log file to support / at sign / aqua-mail / dot com (and disable logging afterwards). The log file is called log-AquaMail.txt and is stored at the root of your device’s memory card or large built-in storage.

Attaching logs is easy: there is a menu item for this in the compose window (last one, "Diag: attach logs"), available while logging is still enabled.

The log does not contain your email account passwords.

Thank you,

Nadia