Exchange Push stopped working

[Kutschman]

Hello together,

the Aquamail push notifications stopped working a few days ago. The normal sync is still working though.
The push option is enabled on all 3 levels (app, account and folder).

I thought we had some issues with our Exchange server, but the build in mail-app from Huawei is working fine.

I also changed the battery options to not automatically kill Aquamail when not used - didn't help either.

Any suggestions?

Thanks in advance!

[windowsdan]

I have exactly the same issue!!

Been going out of my mind thinking that it was some way that I had setup AquaMail again after changing to a Note 10+ but it seems this is a problem that I'm not having alone

[Rpdos]

Same problem here too.

[junnan]

Same here!

[Nadejda Fudulska, MobiSystems, AquaMail support]

Hi all,

The problem should be fixed now. I am very sorry for the inconvenience.

Nadia

[junnan]

Hi all,

The problem should be fixed now. I am very sorry for the inconvenience.

Nadia

Thanks for the reply. Is this a server side fix? In the push mail notification, I still can't see my exchange account, only my Gmail account.

Or is there a new update?

[Kutschman]

Hi all,

The problem should be fixed now. I am very sorry for the inconvenience.

Nadia

Yes, push notification is working again (at least for me) - thank you!

@junnan: Last app version is 1.20.0-1469 from 02.08.19 - didn't need to update or reinstall anything.

[windowsdan]

This is now working for me again too! 

Now if only the app auto-filled or remembered email addresses you'd sent emails to before without having to add them to your contacts it would be an amazing app! 

[windowsdan]

This is now working for me again too! 

Now if only the app auto-filled or remembered email addresses you'd sent emails to before without having to add them to your contacts it would be an amazing app! 

Ignore that!! Just found that this is actually a setting in the contacts setting but just not on by default! 

[Kutschman]

Hello!
Again, the push notification isn't working since a few days/some weeks.
Could you have a look at it. Maybe it's the same issue as last time.

Thanks!

[Nadejda Fudulska, MobiSystems, AquaMail support]

Hi,

Please contact us at support@aqua-mail.com so we can help you.

Thank you,

Nadia