Author Topic: More info, sort of, on not seeting new posts  (Read 197 times)

bernie

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More info, sort of, on not seeting new posts
« on: April 28, 2019, 09:47:34 pm »
This happens to me five or six times a day -- I wonder why I haven't gotten any email in the last hour or whatever, I try forcing a sync from the inbox window and it consistently says "No messages".   so I send myself an email and wait a few seconds and then force a sync and I get a big batch of backed up messages [I can tell they were backed-up because I look at the received-by time stamps and I know how long ago the messages were put into my mailbox on the server].

I turned logs on this morning but I cannot figure them out at all.  Aqua logs a lot of stuff -- 31,000+ lines of logfile [over 3 megs] in just 2 and a half hours.   [but it says something about the problem that in less than 3 hrs Aqua was already missing picking up waiting email!].  I'm loathe to attach something that big here, but I'll be glad to do that if there is info in the logfile that might illuminate why Aqua says "no messages" when there are, in fact, nine or ten waiting.  Alternatively, if someone can tell me what to look for or how to trim the logfile down to a reasonable size I'll be happy to do that.  Thanks!!

  /bernie\

Nadejda Fudulska, MobiSystems, AquaMail support

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Re: More info, sort of, on not seeting new posts
« Reply #1 on: May 10, 2019, 11:36:22 am »
Hi,

Please send us a debug log at support @ aqua-mail . com to check the issue.

Creating a log if something doesn’t work right
In the application’s settings, open "Debug" section (at the bottom) and enable “Debug logging” there. Set “Log output location” to “File (log-AquaMail.txt)”. You will need to enable “Log raw data (include raw session data)” most of the time, if the issue is related to specific message(s) or account(s).

Once logging is enabled, please repeat whatever was causing the issue.

After having done this, please send the log file to support / at sign / aqua-mail / dot com (and disable logging afterwards). The log file is called log-AquaMail.txt and is stored at the root of your device’s memory card or large built-in storage.

Attaching logs is easy: there is a menu item for this in the compose window (last one, "Diag: attach logs"), available while logging is still enabled.

The log does not contain your email account passwords.

Thank you,

Nadia