Author Topic: Scheduled Sync not working properly  (Read 1862 times)

markho

  • Newbie
  • *
  • Posts: 6
Scheduled Sync not working properly
« on: November 29, 2018, 11:57:53 am »
Hi, scheduled sync doesn't work properly on my device. I have used 1 hour check interval for a long time and I have changed it to 2 hours few days ago, please see attached screenshot. Still, app keep checking emails every 1 hour and I don't use any special settings for email account.

Do I need to change something else if I want app to check emails every 2 hours?

Thank you.

Nadejda Fudulska, MobiSystems, AquaMail support

  • Administrator
  • Sr. Member
  • *****
  • Posts: 265
    • MobiSystems
Re: Scheduled Sync not working properly
« Reply #1 on: November 30, 2018, 06:16:02 pm »
Hi,

Please check the settings of your account, go to Manage accounts and choose the desired account, go to Special settings> Mail, receiving to check the Mail check interval.

Nadia

markho

  • Newbie
  • *
  • Posts: 6
Re: Scheduled Sync not working properly
« Reply #2 on: December 03, 2018, 10:12:06 am »
Hi, thank you for your reply. I don't use special settings, please see attached screenshot

markho

  • Newbie
  • *
  • Posts: 6
Re: Scheduled Sync not working properly
« Reply #3 on: December 10, 2018, 04:25:13 pm »
Hi Nadia, any other ideas how to fix my problem please?

Nadejda Fudulska, MobiSystems, AquaMail support

  • Administrator
  • Sr. Member
  • *****
  • Posts: 265
    • MobiSystems
Re: Scheduled Sync not working properly
« Reply #4 on: December 10, 2018, 06:17:29 pm »
Hi,

It will be best to contact us at support@aqua-mail.com to have your issue resolved.

Thanks,

markho

  • Newbie
  • *
  • Posts: 6
Re: Scheduled Sync not working properly
« Reply #5 on: December 18, 2018, 12:46:52 pm »
Hi, I did send the email to support@aqua-mail.com on 11th of December and haven't received any reply yet :(