Author Topic: Show images, email sync, and, notify issues  (Read 94 times)

Johnny

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Show images, email sync, and, notify issues
« on: December 07, 2018, 06:00:47 pm »
I've gone into settings but I can't find it
I wonder if there is a way to auto add inboxed sender's to contacts and show images as default?
Thanks

Also, sometimes when I check mail, it doesn't sync all of my folders, unless I manually refresh those folders, and, other times it syncs ok.
How do I fix this?

Lastly, often after I check for mail - even though I have my mail settings to check every hour - I'm get several different notifications for mail, sometimes as often as every couple of minutes. Then I have to manually stop the app, as it gets a bit ridiculous.
Is there a way around this?
Thankyou

Nadejda Fudulska, MobiSystems, AquaMail support

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Re: Show images, email sync, and, notify issues
« Reply #1 on: December 10, 2018, 06:40:59 pm »
Hi,

Please go to Settings>Contact and check the check box next to Auto save contacts.

We will need a debug log for the rest of your issues. Please follow the steps below:

Creating a log if something doesn’t work right
In the application’s settings, open "Debug" section (at the bottom) and enable “Debug logging” there. Set “Log output location” to “File (log-AquaMail.txt)”. You will need to enable “Log raw data (include raw session data)” most of the time, if the issue is related to specific message(s) or account(s).

Once logging is enabled, please repeat whatever was causing the issue.

After having done this, please send the log file to support / at sign / aqua-mail / dot com (and disable logging afterwards). The log file is called log-AquaMail.txt and is stored at the root of your device’s memory card or large built-in storage.

Attaching logs is easy: there is a menu item for this in the compose window (last one, "Diag: attach logs"), available while logging is still enabled.

The log does not contain your email account passwords.

Johnny

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Re: Show images, email sync, and, notify issues
« Reply #2 on: December 11, 2018, 03:22:38 am »
Ok will do, many thanks for your help :)