Scheduled Sync not working properly

[markho]

Hi, scheduled sync doesn't work properly on my device. I have used 1 hour check interval for a long time and I have changed it to 2 hours few days ago, please see attached screenshot. Still, app keep checking emails every 1 hour and I don't use any special settings for email account.

Do I need to change something else if I want app to check emails every 2 hours?

Thank you.

[Nadejda Fudulska, MobiSystems, AquaMail support]

Hi,

Please check the settings of your account, go to Manage accounts and choose the desired account, go to Special settings> Mail, receiving to check the Mail check interval.

Nadia

[markho]

Hi, thank you for your reply. I don't use special settings, please see attached screenshot

[markho]

Hi Nadia, any other ideas how to fix my problem please?

[Nadejda Fudulska, MobiSystems, AquaMail support]

Hi,

It will be best to contact us at support@aqua-mail.com to have your issue resolved.

Thanks,

[markho]

Hi, I did send the email to support@aqua-mail.com on 11th of December and haven't received any reply yet