Author Topic: Inbox randomly listing duplicate mails  (Read 1905 times)

Nigelmay

  • Newbie
  • *
  • Posts: 34
Inbox randomly listing duplicate mails
« on: November 15, 2018, 08:57:30 pm »
AM 1.17.0-1324 Pro, Samsung S7 Edge. In the last couple of days my Inbox has started listing duplicates of the mails - sometimes all of them, sometimes just one or two. If I delete one of the duplicated mails, the other one is also deleted, but only one appears in the trash folder. I then restore it to the inbox and carry on. It's definitely an AM issue, it doesn't happen with K-9 on the phone or Thunderbird on the PC.

Any settings in Mail, Receiving I should check and possibly change? I have enabled Debug Logging, so that should be available if wanted.

Kostya Vasilyev

  • Hero Member
  • *****
  • Posts: 12740
Re: Inbox randomly listing duplicate mails
« Reply #1 on: November 16, 2018, 05:56:36 pm »
Well where is the account?

Have you tried removing the account from the app and adding it back to see if it goes away?

If not - I'll ask for a debug log the captures the app actually receiving such duplicates and when you send the log, I'll also need to know when it happened.

( you have to send log files to us, just enabling them doesn't mean we know who you are and can connect to your phone remotely... we don't and we can't )

The log needs to have "raw session data" enabled.
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

Nigelmay

  • Newbie
  • *
  • Posts: 34
Re: Inbox randomly listing duplicate mails
« Reply #2 on: November 16, 2018, 06:09:09 pm »
Thanks, I'll remove and reinstall the account as a first step. If it still keeps happening I'll enable debug logging again and make a note of the date and time when it happens.