Author Topic: Office365 Account Lockout Issues  (Read 1968 times)

dgnomadil

  • Newbie
  • *
  • Posts: 2
Office365 Account Lockout Issues
« on: October 31, 2018, 08:19:54 pm »
I've been enjoying Aqua-Mail for about the last 2 months without issues.

Over the last 2 weeks I've been experiencing a lockout of my domain account apparently caused by repeated failed attempts from my client. I uninstalled and reinstalled without resolution.

Was there potentially a change at Hosting that effected client authentication and the Aqua-mail Build.

I just installed the latest update today 1.17.0-1324 2018 10-29 14:25 eff913107443
Android 7.0 patch level 8/1/18  knl 3.18.31 build npns25.137-93-18

Kostya Vasilyev

  • Hero Member
  • *****
  • Posts: 12740
Re: Office365 Account Lockout Issues
« Reply #1 on: November 02, 2018, 07:24:02 pm »
Re: Was there potentially a change at Hosting that effected client authentication and the Aqua-mail Build

Sorry I don't quite follow... By Hosting you mean our (Aqua Mail) Email Hosting? There isn't anything like that - the app talks directly to your mail serves from your phone, no intermediary severs of any kind.

I have two Office 365 accounts (from unrelated domains) in Aqua on two phones and didn't see any auth failures....

What exactly were they for you? Just login errors - or was the app completely losing the "grant" to access your account?

Anything else you can share?
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/