Author Topic: "Error Loading Complete Message, Message Missing on Server"  (Read 8077 times)

ODog

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"Error Loading Complete Message, Message Missing on Server"
« on: February 14, 2013, 05:55:24 pm »
Please help, I looked through the FAQs and Google searched this error without finding a solution.  This is a new phone (Galaxy S3)and Aquamail is new to me. After about 5 days, the msg above comes up when I select an email to read.

This is a POP 3 account.
Suggestions on how to correct this would be appreciated.

O

RICKY

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Re: "Error Loading Complete Message, Message Missing on Server"
« Reply #1 on: February 15, 2013, 10:06:23 pm »
I am also getting this error on my Samsung Tab2?

Will wait for response.

Kostya Vasilyev

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Re: "Error Loading Complete Message, Message Missing on Server"
« Reply #2 on: February 22, 2013, 12:56:41 am »
Hi,

First, if you actually deleted the message from the server, the app may not be able to complete its loading (messages are loaded partially when checking mail). There are settings in the app, in Extended mode (top item) to load more of each message as the app checks mail -- there is an "unlimited" option there too.

Second, there is also a setting (under "Message display") to "allow actions with incomplete messages". The app will ask if you want to reply / forward a message it could not load completely.

Third, if the message is there on the server, but its position in the server's message list significantly changed because you deleted many (dozens) of messages using another mail app -- there is a per-account setting you may want to adjust so the app "looks harder" when trying to locate those messages on the server.

Long press the account -> Options and Folders -> Extended mode -> scroll to POP3 and increase "Message locate limit".
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/