Author Topic: Very strange problem  (Read 1794 times)

iamloco724

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Very strange problem
« on: October 20, 2018, 03:31:55 am »
For the last week all the sudden the aquamail icon isn't showing in the notification area and I am not getting email notifications as new emails
come in. I have not changed anything. I looked around and nothing seems to be set wrong. So not sure what is happening. This started on my HTC 10 with my AOL email I then got a new phone this week and thought that would also resolve whatever was going on but it didnt and it doesnt matter if it's AOL or my GMAIL I am not getting notifications.

I have been using this app for years now havnt changed any settings, never a long term issue like this. Any ideas?

Kostya Vasilyev

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Re: Very strange problem
« Reply #1 on: October 20, 2018, 12:31:03 pm »
If the phone is a Xiaomi with MIUI please select "Default notification sound" in Aqua Mail settings:

https://www.aqua-mail.com/forum/index.php?topic=6869.0

If it's not a Xiaomi, please be sure to select any of the "built-in" sounds and not a sound *file*.
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

iamloco724

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Re: Very strange problem
« Reply #2 on: October 20, 2018, 08:12:11 pm »
If the phone is a Xiaomi with MIUI please select "Default notification sound" in Aqua Mail settings:

https://www.aqua-mail.com/forum/index.php?topic=6869.0

If it's not a Xiaomi, please be sure to select any of the "built-in" sounds and not a sound *file*.

I don't use sound notifications, I just use the standard notification bar one and led. Neither of which is working. I go into the app I have to manually refresh my inbox to get emails. It seems like it's the push option that's not working which is why I'm not getting notifications.

iamloco724

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Re: Very strange problem
« Reply #3 on: October 20, 2018, 11:03:55 pm »
Ok so turns out it was the AOL account, the gmail settings were just wrong but I now have a new question. I am moving everything over to my gmail account permanently and that will be my main account. I cleaned up my inbox on gmail.com but it is not syncing up with aquamail, meaning the emails I deleted on gmail.com are still showing in aquamail..I believe all my settings are correct for this to sync up right.. Any ideas?

Kostya Vasilyev

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Re: Very strange problem
« Reply #4 on: October 22, 2018, 05:37:11 pm »
I'd say remove the account from Aqua and add it back in...
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/