Author Topic: Email counts on icon is stuck  (Read 3423 times)

basileus

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Email counts on icon is stuck
« on: July 26, 2018, 03:27:57 pm »
Hi,

For some time icon on my AquaMail (I have pro version) client (Android) is stuck. It shows 672 email, no matter what I do. Well, when I enter the application the number dissaperars, until next email comes. THen it is again 672. What can I do about it?

regards

Michal

Kostya Vasilyev

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Re: Email counts on icon is stuck
« Reply #1 on: July 27, 2018, 09:57:01 pm »
You can ask Samsung to get their act together.

https://us.community.samsung.com/t5/Galaxy-S9-Questions-and-Answers/Notification-badge-icon-not-working-on-Samsung-Galaxy-S9/td-p/288333/page/23

^^^ Same exact issue with other apps. Only Samsung's 8.0 update.
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

Kostya Vasilyev

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Re: Email counts on icon is stuck
« Reply #2 on: July 27, 2018, 09:58:13 pm »
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

basileus

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Re: Email counts on icon is stuck
« Reply #3 on: July 28, 2018, 02:31:08 pm »
You can ask Samsung to get their act together.

newbielink:https://us.community.samsung.com/t5/Galaxy-S9-Questions-and-Answers/Notification-badge-icon-not-working-on-Samsung-Galaxy-S9/td-p/288333/page/23 [nonactive]

^^^ Same exact issue with other apps. Only Samsung's 8.0 update.
Thanks a lot. I didn't realize it is a Samsung issue. I am on 8 version indeed! Strange though all other notifications work fine.

Wysłane z mojego SM-A520F przy użyciu Tapatalka


mikeone

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Re: Email counts on icon is stuck
« Reply #4 on: July 28, 2018, 03:10:22 pm »
It could be worth to have a look into this video on YouTube.
Maybe that helps to dig deeper into Samsung's settings for 'app icon badge notifications'.

https://youtu.be/QcBVioEyDGY

Kostya Vasilyev

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Re: Email counts on icon is stuck
« Reply #5 on: July 31, 2018, 10:57:07 pm »
Re: Strange though all other notifications work fine.

For you maybe - and I understand that Aqua's badge count is wrong and other apps' badges are right.

But if you read just a few messages at that link - you'll see that the issue is real and can affect any app (people there are complaining about Gmail, Facebook, Whatsapp).

Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/