Author Topic: problem to view message from gmail  (Read 2118 times)

cereal killer

  • Newbie
  • *
  • Posts: 1
problem to view message from gmail
« on: July 17, 2018, 11:55:16 am »
hello everybody!
i just installed Acqua mail and set it for gmail. i don't have gmail app so i set it with imap protocol.
I can see all message inbox but when i want read it this message appears (see on attached file)
 :-\
any idea?

Kostya Vasilyev

  • Hero Member
  • *****
  • Posts: 12742
Re: problem to view message from gmail
« Reply #1 on: July 18, 2018, 09:39:41 pm »
It's not a Gmail problem or a Aqua Mail problem.

The Android "piece" which we (and all other email apps) use to display message text is either missing or corrupted.

On 5.0 - 6.0 inclusive it's

https://play.google.com/store/apps/details?id=com.google.android.webview

On 7.0 and newer it's

https://play.google.com/store/apps/details?id=com.android.chrome

Please try to "uninstall updates" using the Google Play app, reboot the phone, re-install updates - should fix it.
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/