Author Topic: Auto Synch  (Read 2737 times)

Aharrold

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Auto Synch
« on: June 25, 2018, 10:10:50 pm »
I've got 4 email accounts setup on my Aquamail Pro (1.15.0-916)  running on Android 8.0.0. Since the upgrade to Android 8.0.0 my Aquamail has stopped automatically synching my accounts. I've double checked the settings and everything appeared OK, and I can synch them all manually. Under each account where it advises on the last synch time it doesn't error out in red, it just displays last synch time.
Digging deeper into the settings I noticed a setting called Event Types, not sure if this is a new feature but was o ly set on 'System Auto Sync' , I added the Wi-Fi & Data option and its been working fine since.

Nedialko Kondev, MobiSystems, AquaMail Support

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Re: Auto Synch
« Reply #1 on: July 05, 2018, 11:59:14 am »
Hello,

Please go to our FAQ page https://www.aqua-mail.com/?page_id=227
and search for App not checking mail (with specifics for Android 6+ Doze Mode, Samsung, Xiaomi MIUI, Huawei, ASUS)

Please let me know if we can assist further.

Kostya Vasilyev

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Re: Auto Synch
« Reply #2 on: July 06, 2018, 10:24:51 pm »
Well "sync on events" should not be necessary - that triggers when the phone's connectivity changes.

What is your phone's make / model / Android version?

As Nedialko already pointed out - some phones have a "battery optimizer" built-in, separate from Android's "optimizer" called Doze Mode. We cannot detect those - phone make / model specific - "optimizers" so you'll have to check those yourself.

Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

Anthonycavalea

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Re: Auto Synch
« Reply #3 on: November 15, 2018, 06:57:31 pm »
I'm having this problem too, for about the last 3 weeks.

Kostya Vasilyev

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Re: Auto Synch
« Reply #4 on: November 15, 2018, 07:52:21 pm »
I'm having this problem too, for about the last 3 weeks.

Have you checked:

https://www.aqua-mail.com/search/?q=doze

It continues to be the #1 reason - by far far far. Can't even think of any others.
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/