Author Topic: Access via Tapatalk  (Read 3281 times)

this_is_nascar

  • Jr. Member
  • **
  • Posts: 92
Access via Tapatalk
« on: May 24, 2018, 12:38:32 am »
Has something changed as it relates to TT accessing this forum?  It doesn't seem to be working properly for the last few days.

Kostya Vasilyev

  • Hero Member
  • *****
  • Posts: 12740
Re: Access via Tapatalk
« Reply #1 on: May 25, 2018, 07:42:50 pm »
Yes I had to upgrade to their latest version because of GDPR.

What isn't working properly can you please clarify?
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

Kostya Vasilyev

  • Hero Member
  • *****
  • Posts: 12740
Re: Access via Tapatalk
« Reply #2 on: May 25, 2018, 08:08:52 pm »
Oh I see - went into "site owners" for Tapatalk - it's "not able to connect to the forum".

I checked a few things - everything seems normal, and yet the error persists.

Filed a support request with Tapatalk.
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

this_is_nascar

  • Jr. Member
  • **
  • Posts: 92
Re: Access via Tapatalk
« Reply #3 on: May 26, 2018, 12:43:31 am »
Thanks.  Now I'm not seeing it as a listed forum at all and it's gone from my subscribed forum list.

If I search for Aquamail, it yeilds zero results.

Neil_Quateman

  • Newbie
  • *
  • Posts: 3
Re: Access via Tapatalk
« Reply #4 on: May 26, 2018, 05:26:43 pm »
I'm having the same issue with Tapatalk. Can't access existing threads, and can't find the Aquamail Forum within Tapatalk. Thanks for starting this thread.

Dctrbnsttr

  • Newbie
  • *
  • Posts: 12
Re: Access via Tapatalk
« Reply #5 on: May 27, 2018, 01:20:53 pm »
Seems like we must all have this problem. Exact same thing has happened to me.

Kostya Vasilyev

  • Hero Member
  • *****
  • Posts: 12740
Re: Access via Tapatalk
« Reply #6 on: May 27, 2018, 02:57:45 pm »
Yes I know that something went wrong and so would be affecting all users.

The error is still there and no response from Tapatalk support yet.

I cannot roll back to previous plugin version because of GDPR.
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

Kostya Vasilyev

  • Hero Member
  • *****
  • Posts: 12740
Re: Access via Tapatalk
« Reply #7 on: May 27, 2018, 04:39:34 pm »
Should be fixed and back to normal now.

I recently upgraded the OS as well - and turns out was missing some PHP packages (PHP was upgraded too).

( PS - PHP error reporting is just non-existent... they've got a bug open since 2015 or so, nothing ever happened... )
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

Dctrbnsttr

  • Newbie
  • *
  • Posts: 12
Re: Access via Tapatalk
« Reply #8 on: May 27, 2018, 05:27:26 pm »
Working again!!!
Thanks !

this_is_nascar

  • Jr. Member
  • **
  • Posts: 92
Re: Access via Tapatalk
« Reply #9 on: May 27, 2018, 06:29:41 pm »
I see the forum listed now and was able to access it, obviously.  I'll keep an eye on it over the next couple of days.

Thanks for addressing this.


Sent from my XT1635-01 using Tapatalk


Kostya Vasilyev

  • Hero Member
  • *****
  • Posts: 12740
Re: Access via Tapatalk
« Reply #10 on: May 27, 2018, 08:28:54 pm »
Great, thanks for letting me know and sorry about having broken it in the first place.
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/