"persistent incoming server network errors"

[notexactlyhuman]

I've been getting this "persistent" message for the past several days. I'm receiving my mail (all but my sent folder), but no new mail notifications. I have a Gmail account. What's going on here? Thanks...

[notexactlyhuman]

Un installed and reinstalled aquamail. Got a more current version and it is working well; no more errors. Don't know why it didn't update automatically, or at least give me a notice to manually update

[Kostya Vasilyev]

Hi,

The message comes up when the app has been unable to connect to the incoming (or outgoing) mail server for 12 hours in a row.

Glad to hear you were able to resolve the issue. Probably something didn't "click" during the initial install, or so I hope...

[ken3458]

This error is effecting me now.
I've been using the pro version for over 5 months with no problem.  I traveled from Mexico to the USA and now I'm getting this error ever 5 minutes.  I've deleted the app and reinstalled the basic version and then the pro version.  In the last three days I have sync my mail once. 

I have access to different wifi networks and can do other functions but my mail with Aqua-mail won't sync.   

I have tried doing manual account setup and get the incoming, outgoing server error.

The accounts effected are gmail, hotmail and yahoo. 
I can not do a dubug because I can't send mail via the phone.  Any suggestions?

[rotherk]

ive been getting this message for one of my email accounts but teh second is fine. Ive deleted the account and tried to re-create it but no luck 

[rotherk]

so as per previous post from "notexactlyhuman" (wot sort of name is that anyway ??) - I uninstalled my version of aquamail (keeping my Pro upgrade installed), I then downloaded latest aquamail from app store - went through the mild pain of re-configuring my accounts and both are now working fine now !!!

to be honest if a version upgrade  screws up your installed version  then I have to question the quality of the ungrade script - not impressed - having said that no one lost any limbs nor any vast amounts of money

[Kostya Vasilyev]

1 - The message shows when every attempt to check mail for the last 12 hours resulted in broken network connections.

2 - The cause of these broken connections is outside the app: the device, the network, what not between the app and the actual mail server(s).

3 - AquaMail is very honest with these errors, while apps like stock Email or K9 just silently fail.

The crash log attached above is very useful, I'll fix the one crash that repeats in it (it has to do with a message list widget pointing to a specific folder).

[Longcove]

I too have been getting incoming server network errors on both my Bell/Aliant and university accounts. I have never had the problem with these accounts when away from home and using my laptop. Is this problem unique to Android?
I tried other email apps for Android and they work better than Aquamail. But I like Aquamail's ability to choose whether to delete emails from the server or not.
I even bought the Pro version so I'm disappointed that the problem is not being fixed. I just spent a month in Europe and went for several days without a wifi connection and after the Aqua mail problems changed to K-9 Mail. This cured the problem. I don't see why not calling in successfully for more than 12 hours - I think this was the time mentioned - should cause Aquamail to quit.
So, can we get it fixed please? Be nice to get my money back but I think Google Play only takes money and does not give back!
Disappointed Donald

[Kostya Vasilyev]

The app does not "quit", it keeps trying to check mail, but if it's been unsuccessful, it lets you know.

The origin of network connectivity issues lies outside the app,  in the device's connectivity, or all the "stuff" between the app and the mail servers.

K9, AFAIK, does not report even more severe errors, like authentication failures. I guess sweeping errors under the rug is one way to keep users happy. The less you know...

Отправлено из моего GT-N7100 с помощью Tapatalk

[Longcove]

Hi: You said that before and I didn't believe you. Why does it not happen on my laptop when I'm away from home. Also, when I had a Blackberry Playbook it didn't happen.
It only happens on the Nexus 7 tablet when using Aquamail and some of the others I've tried. Some of the other complainers probably use different hardware.
So stop being so defensive and find out why. Why does a laptop using Win 7 work and Android not work?
Why does the your app keep trying to check email. Why not check when the app is in use upon startup- ie when I want to download emails.
Is it an Android problem or is it some flaw in the way you and others design your software.
Your app telling me it doesn't work is not any better that an app that merely doesn't work, so yours is not better than K9. Neither do what they are supposed to do.
Donald

[jcasares]

And your tablet doesn't lose connection?
You don't have any program installed that is fiddling with your internet connection?

The flaw here is YOU that don't help the developer find the issue "if it exists at all".
Just go to this page and generate the info requested by the dev:
http://www.aqua-mail.com/?page_id=232

I never had an issue with AquaMail in the 6 moths I used it besides when having issues with my mail server or phone provider.

And about "Why does the your app keep trying to check email. Why not check when the app is in use upon startup", that's the way most people want their mail client to work. You know you can change that? Go to account settings and personalize that.

And your last comment doesn't make sense. It's common sense to know when something fails so we can find where the problem lays. Not that the application is to blame always because of that.

[beaky]

I have had aquamail several months and whilst my WiFi and router are about as flakey as a strudel, leading to little red information messages from time to time, aquamail has NEVER YET crashed on me. I have also not been sufficiently bugged by the sort of server errors others have reported, so have never created a log manually.
Just out of curiosity I went looking for a crash file in case it had ever happened without my being aware. I did not find one.

That brings me to two questions.
On a Google nexus 10 (also I think sold in some places as Samsung nexus 10), and on a Google nexus 7 (may also be Asus nexus 7), there is no SD card as standard, though a USB connection can be made to a thumb drive through an ''on the go'' connector. All memory is by default internal and non-removable.
So there is no ''root of the SD card''.

Q1: Where exactly on such a device would crash logs and log files go?
Q2: If someone generates a log file to analyse some issue, or in the case of a crash, does the log survive until deleted or overwritten, or does it vanish on a reboot?
I have read the advice on creating logs, and whilst happily I have not needed it, it is possible that answers to my questions may help someone in genuine need.

Thanks for a nice product.

[jcasares]

Android's internal memory is always referred as (internal) SD Card. Nexus devices don't provide an "External" SD Card but others like Samsung Galaxy line yes so it's understandable the confusion. You need to look in the internal memory of your phone/tablet. It survived reboots in my case and I had to remove the file by hand when I wanted.

[darjush]

I have the same problem from yesterday evening. I can log on to my old mail on diferent portal but I can't on WP.pl.
I have latest version and i reinstaled it nothink helps.
Please tell me what to do?? This app is great I do not wont other one.

[Kostya Vasilyev]

@jacasares - thank you for clarifying ("a vibrant user community" is a phrase that just flashed in my mind... )

Android has: 1) internal memory, not accessible by the user and 2) external memory

"External memory" was originally sdcard based, but then some manufacturers started making devices with a large built-in memory partition, it became common with Samsung's Galaxy line. To Android, it's still "the external memory".

@darjush:

imap.wp.pl is down.

I can't connect to its port 993 even when not using a mail app. Please contact their support.

kman@roxy:~$ openssl s_client -crlf -connect imap.wp.pl:993
connect: Connection timed out
connect:errno=110