Author Topic: gif emoji problem  (Read 3255 times)

anatoly@tkach.me

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gif emoji problem
« on: March 24, 2018, 07:45:20 pm »
Hi Kostya,

Once again, thank you for the wonderful email app!

One little problem here: when I try to use gif emoji available on Gboard, the following happens:

1. Instead of inserting the emoji in the email body I'm currently in, AM bings the "new message" window with the cursor put in the "To:" field.

2. The error message pops up saying: Error copying inputContent.

Just FYI, these emojis work fine in the Gmail app. Please, advise.

All the best,
Anatoly

Kostya Vasilyev

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Re: gif emoji problem
« Reply #1 on: March 25, 2018, 01:26:09 pm »
And just what the (censored) is "GIF Emoji"?

Actually your description is clear enough, we should be able to reproduce, but um, this is insane.

( and btw, how do you, even in theory, insert a "gif emoji" into a plain text message? Plain text can't have embedded images )
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

anatoly@tkach.me

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Re: gif emoji problem
« Reply #2 on: March 26, 2018, 08:07:20 pm »
Animated GIF emojis are available on many android keyboards, e.g. Gboard from Google.

Not sure about "in theory", but sure you can reproduce it in comparison to Gmail:

In Gmail app, while composing new message, pick any Gif emoji from Gboard, and send it to any email address you have control on. Check both Sent and the receiver inbox, and you will see the animated gif in the email body.

If you try to do it in AM, you will get that error message.

Not a big deal, BTW..)

Kostya Vasilyev

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Re: gif emoji problem
« Reply #3 on: March 27, 2018, 10:11:45 pm »
Yes I know what GIF's are :)

Just trying to say it's an abomination, seriously.

We'll look into the error, I filed a ticket.
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

anatoly@tkach.me

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Re: gif emoji problem
« Reply #4 on: March 30, 2018, 07:05:18 pm »
Great, tnx!
Just for my education, how do you file a ticket with G?

Kostya Vasilyev

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Re: gif emoji problem
« Reply #5 on: March 30, 2018, 08:57:33 pm »
I filed a ticket in *our* bug tracker, not Google's.

I'm sure to Google there isn't anything wrong here (aaaargh).
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

anatoly@tkach.me

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Re: gif emoji problem
« Reply #6 on: April 01, 2018, 12:42:30 am »
Got it, tnx! 8)
BTW, is it possible to subscribe to this topic, so I'd be email notified on the updates?

Kostya Vasilyev

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Re: gif emoji problem
« Reply #7 on: April 01, 2018, 12:51:57 pm »
There is a "notify" button below.

But I'd recommend instead subscribing to the "dev" section (just don't expect it in the very next build - we've got more priority things to work on right now, and more than a few... I'll try to look at this near the end of the cycle).
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

Kostya Vasilyev

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Re: gif emoji problem
« Reply #8 on: April 12, 2018, 09:37:55 pm »
Spent some time looking at it.

It's quite bad - ran into several issues, and most importantly, a critical bug in GBoard itself which prevents our app from being able to access those images (the "error copying" message you've been getting).

If you're curious - more info is here:

https://stackoverflow.com/questions/49782842

I don't know if anyone from Google might run into that, but that's our only hope at this point.
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/