Author Topic: Lock screen notifications - Android 8  (Read 9340 times)

pen-ultimate

  • Newbie
  • *
  • Posts: 10
Lock screen notifications - Android 8
« on: November 27, 2017, 01:18:18 pm »
Just got my upgrade to Oreo, but now missing lockscreen notifications. With android 7 the lock screen would display a preview of a new email.

Now, when anew email isn't received the lockscreen illuminates but there's no preview or anything from aquamarine - just my weather app notification.

Is this android or aquamail playing up?

Sent from my P027 using Tapatalk


Kostya Vasilyev

  • Hero Member
  • *****
  • Posts: 12740
Re: Lock screen notifications - Android 8
« Reply #1 on: November 28, 2017, 10:20:51 pm »
Not seeing any issues with that on my Nexus 8x (Android 8.1 beta and previously 8.0 official).

Some devices have "advanced" notification settings, to "allow lock screen notifications", think I've seen this on a Samsung. This would be in phone Settings -> Apps -> Aqua Mail -> Notifications.

PS - I assume you do get Aqua's notifications in the phone's status bar?
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

pen-ultimate

  • Newbie
  • *
  • Posts: 10
Re: Lock screen notifications - Android 8
« Reply #2 on: December 06, 2017, 10:55:11 am »
Not seeing any issues with that on my Nexus 8x (Android 8.1 beta and previously 8.0 official).

Some devices have "advanced" notification settings, to "allow lock screen notifications", think I've seen this on a Samsung. This would be in phone Settings -> Apps -> Aqua Mail -> Notifications.

PS - I assume you do get Aqua's notifications in the phone's status bar?
I've checked the notifications settings and lock screen notification and Aqua Mail is set to "Show all notification content".

It's an interesting problem as some part of the the notification is getting through - which is why the persistent weather app content pops up - but nothing from Aqua Mail.

Don't worry, it won't stop me using and recommending the best email app - just wish there was a Windows version for my laptop

Sent from my P027 using Tapatalk


pen-ultimate

  • Newbie
  • *
  • Posts: 10
Re: Lock screen notifications - Android 8
« Reply #3 on: December 06, 2017, 11:25:45 am »
Just to be clear - I get the status bar notification, and the same symbol appears on the lock screen on "pick up" wake. But when an email arrives there is no notification - except the weather pop up.

Sent from my P027 using Tapatalk


Kostya Vasilyev

  • Hero Member
  • *****
  • Posts: 12740
Re: Lock screen notifications - Android 8
« Reply #4 on: December 08, 2017, 05:35:25 pm »
Quote
Just to be clear - I get the status bar notification, and the same symbol appears on the lock screen on "pick up" wake. But when an email arrives there is no notification - except the weather pop up.

Sorry you confused me even more.

"the same symbol appears on the lock screen" vs "there is no notification" ???

And to be clear - there is no such thing in Android as "lock screen notifications" from an app's point of view. There are just "notifications" and Android takes care of displaying them in the

1) status area 2) on the lock screen if appropriate (by whatever logic it uses) 3) on Android Wear watches

( aside: I get Aqua's notifications on the lock screen on every one of my devices, including a Samsung S8 with 7.0 and a Nexus 5x with 8.1 )
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

pen-ultimate

  • Newbie
  • *
  • Posts: 10
Re: Lock screen notifications - Android 8
« Reply #5 on: December 11, 2017, 06:42:38 pm »
Quote
Just to be clear - I get the status bar notification, and the same symbol appears on the lock screen on "pick up" wake. But when an email arrives there is no notification - except the weather pop up.

Sorry you confused me even more.

"the same symbol appears on the lock screen" vs "there is no notification" ???

And to be clear - there is no such thing in Android as "lock screen notifications" from an app's point of view. There are just "notifications" and Android takes care of displaying them in the

1) status area 2) on the lock screen if appropriate (by whatever logic it uses) 3) on Android Wear watches

( aside: I get Aqua's notifications on the lock screen on every one of my devices, including a Samsung S8 with 7.0 and a Nexus 5x with 8.1 )
Sorry for the confusion. A bit of investigation and I realise the problem is an Android 8.0 issue.

Thanks for your help.

Sent from my ONEPLUS A3003 using Tapatalk


Kostya Vasilyev

  • Hero Member
  • *****
  • Posts: 12740
Re: Lock screen notifications - Android 8
« Reply #6 on: December 12, 2017, 10:00:31 pm »
Does OnePlus have a "special" setting to allow notifications on the lock screen?

Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

pen-ultimate

  • Newbie
  • *
  • Posts: 10
Re: Lock screen notifications - Android 8
« Reply #7 on: December 13, 2017, 09:29:07 am »
Does OnePlus have a "special" setting to allow notifications on the lock screen?
Not that I can find, just a setting to allow "content" on the lockscreen.

Sent from my P027 using Tapatalk


Kostya Vasilyev

  • Hero Member
  • *****
  • Posts: 12740
Re: Lock screen notifications - Android 8
« Reply #8 on: December 14, 2017, 08:05:00 pm »
Re: Not that I can find, just a setting to allow "content" on the lockscreen.

Maybe try that?

I'll say it again - in terms of how Android (and our app) works, there is no such thing as a "lock screen notification".

There are only "notifications" which Android displays in the status line area (top of the screen)  and on the lock screen (and say on Wear watches).

You do get notifications from Aqua in the status bar area, right?

I'd perhaps try asking on One Plus support forums (I don't own any of these devices and so don't know any "finer points" of their software).
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

Allsportsfan

  • Newbie
  • *
  • Posts: 3
Re: Lock screen notifications - Android 8
« Reply #9 on: December 27, 2017, 07:55:04 pm »
I love your email app and I describe myself as a non-technical user.  With notifications, can you tell me if you're planning on showing on the lock screen emails as they come in singly, rather than as a list so I can delete, archive, etc. from the lock screen? This would be more convenient than opening the app each time to do something.


Kostya Vasilyev

  • Hero Member
  • *****
  • Posts: 12740
Re: Lock screen notifications - Android 8
« Reply #10 on: December 29, 2017, 09:54:46 pm »
Aqua Mail's notifications already have action buttons - but they only show if a notification is "about" fewer than 5 messages. It wouldn't make sense to allow the user to delete messages that he/she can't preview in the notification ("delete 25 messages who knows what they are").

Two things you can do:

- Mark your old messages as read, using Aqua Mail (open a folder -> menu -> mark read) or web mail

- Or set Aqua to notify you about "new unread" not "all unread" messages, this is in app settings -> message notifications.

In addition, if the phone runs Android 7 or newer, you can enable app settings -> message notifications -> smart watch enhancements, and then ...

... you'll be able to "pull apart" (vertically) Aqua Mail's notifications and see individual "cards", one per message, each with its own action buttons (but you will lose actions buttons on the overall notification, an Android limitation).

Also worth mentioning - lock screen notifications are not a "separate thing", they're just same "notifications" that Android displays in two places, in the status bar and on the lock screen (and a third place, an Android Wear smart watch if you use one).
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

Allsportsfan

  • Newbie
  • *
  • Posts: 3
Re: Lock screen notifications - Android 8
« Reply #11 on: December 29, 2017, 11:57:34 pm »
Thanks Kostya.  This helped immensely.  Can you tell me if you have plans to provide an option for the smartwatch option to not have to "confirm deletion" of an email.  I'd like to save that step and just delete it from the notification action.


Kostya Vasilyev

  • Hero Member
  • *****
  • Posts: 12740
Re: Lock screen notifications - Android 8
« Reply #12 on: December 31, 2017, 01:51:07 pm »
RE: if you have plans to provide an option for the smartwatch option to not have to "confirm deletion" of an email

It follows the "confirm" checkbox in app settings (under "confirmations and undo"). Note that this will affect deleting from on-phone notifications too.
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

Allsportsfan

  • Newbie
  • *
  • Posts: 3
Re: Lock screen notifications - Android 8
« Reply #13 on: January 01, 2018, 08:44:18 am »
Thanks again.  Great you have so many options I'll have to go through more of them to see what else is available :)

lukass2000

  • Newbie
  • *
  • Posts: 11
Re: Lock screen notifications - Android 8
« Reply #14 on: April 02, 2018, 10:20:19 pm »
Hi,
have also the problem on my Nexus 5X with Android 8 Oreo.

With the Gmail App, i see a short notification, if a new mail is coming in.
With Aqua Mail there is no short notification infos and no notification led.
If i switch the power button thne i can see the message notification, but no automaticly info by incoming.

How can i activate this on Oreo?
I have activated the function in the app administration.
But no Info :(

What can i do?