Total email count has disappeared

[dchabbra]

I have been using the Pro version for some time and have 6 email accounts set up.  Up until recently, the total number of inbox messages (all 6 accounts) used to appear in the top right corner but this is no longer there.

Can someone help please?

Daman

[Nadejda Fudulska, MobiSystems, AquaMail support]

Hello,

The app's main screen (list of accounts and folders) received a design update in version 1.16.
As part of this design update, per-folder "total" counts are hidden by default, and only unread counts are visible.
You can restore how things worked before by using app settings -> Account list -> Show per-folder "total" counts.

Please let me know if we can assist further.

Nadia

[dchabbra]

Hi Nadia.
Thanks for your response.  I tried the change you suggested and the option is set to "Always" but there is no change
Daman

[dchabbra]

Any further thoughts Nadia?

[Nadejda Fudulska, MobiSystems, AquaMail support]

Hi,

Please tell us what model your device is and which Android OS it uses. If it is Samsung, please check our FAQ page https://www.aqua-mail.com/faq/
and search for Unread badge on the app icon - Samsung with Android 8.0 (Oreo)

Nadia

[Kostya Vasilyev]

Re: used to appear in the top right corner but this is no longer there

You must be talking about message counts in the "smart folder" header?

Is the smart folder header there at all? If not - app settings -> smart folder -> enable.

If my guess isn't right - a screenshot from you would help.