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Author Topic: Hiding Emails  (Read 5163 times)

Bulldog

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Hiding Emails
« on: August 30, 2017, 07:30:27 pm »
I'm not sure what is meant by 'hiding' a message. I understand that it won't be removed from the server, but where on the phone does a message go when it is hidden?

Is it possible to un-hide a message?
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Kostya Vasilyev

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Re: Hiding Emails
« Reply #1 on: August 30, 2017, 10:50:05 pm »
Re: where on the phone does a message go when it is hidden

It hides behind that big tree in the backyard (but please be hush about it) :)

A "hidden" message won't be visible "anywhere" in the app - which is the point.

Re: Is it possible to un-hide a message

Yes, Menu -> View -> Show hidden messages in a folder will restore them.
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Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

cbarryt

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Re: Hiding Emails
« Reply #2 on: September 27, 2017, 01:39:27 am »
Inbox in an account shows emails in count but none are visible.  I have tried to unhide and to remove/reinstall account.  Emails in count actually exist on server.  No such problems with other accounts set up in AquaMail.
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Kostya Vasilyev

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Re: Hiding Emails
« Reply #3 on: October 01, 2017, 06:01:40 pm »
How did I know this was a GoDaddy account before checking the address in your profile? :)

Please ask their support to "resync the account".

Their IMAP server can lie about the number of messages existing in a folder. The "resync" procedure is supposed to fix that.
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Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

cbarryt

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Re: Hiding Emails
« Reply #4 on: October 01, 2017, 07:40:19 pm »
Sorry to disappoint, but the email account in question is a rogers.com account through Yahoo.  I have other email accounts through GoDaddy which dont have problems.  The emails showing in the count but invisible in Aquamail exist on the server in the Inbox.
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Kostya Vasilyev

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Re: Hiding Emails
« Reply #5 on: October 03, 2017, 08:43:29 pm »
Re: Sorry to disappoint

LOL

Re: rogers.com account through Yahoo

1 - Please check web mail for this account to make sure that messages do exist there

2 - Please try long pressing on the account (on the app's main screen) -> options and folders -> imap options -> turn off "optimizations".

3 - If no change, please capture the issue in the app's debug log (there is a link for instructions in my signature); you will need to enable "raw session data" in debug settings.

With logging enabled, just refresh the account and wait for it to complete, then send the log to support / at / aqua-mail / dot com, and please include info on how many messages there were in web mail at the time.
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Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

cbarryt

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Re: Hiding Emails
« Reply #6 on: October 04, 2017, 10:30:17 pm »
I emailed as suggested.  Thank you.
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