AquaMail stopped syncing over mobile connection

[blader]

Hi There,

I've recently had this issue where the app on't automatically syn over mobile (lte) connection on my samsung s8. It was working perfectly before... I have to go into the app and manually refresh it in order to get new emails...

When I'm on wi-fi- all messages are coming in automatically right away... and it is perfectly synced.

What is the issue?


Thank You,
Anatoli

[Kostya Vasilyev]

With as little detail as posted - no idea.

In general, the app doesn't care what the network connection is, as long as it works.

When the phone is connected to mobile - does the "last sync time" below each account change to red? If so, that means the app is trying to check mail but is running into network errors.

What happens if you try to "refresh" manually when on the mobile connection? Does it work? If not, any error messages?

Finally where are your accounts - Gmail, local ISP, Yahoo, Hotmail, are they all the same (in this sense) or different?

[blader]

Hi Kostya,

Thank you. Over mobile connection the last sync time is red when I open the app and change to black after manual refresh!
When I open the app and manually refresh - no issues! When I'm on wi-fi- no issues at all! I have no issues at all over mobile connection with all the other phone software. Everything works perfectly.

I have a few gmail accounts and some work accounts for regular hosting. They've always worked before with no issues.

This is really weird.

[Kostya Vasilyev]

Not really that strange - I've seen stranger things and on this forum too

Like I said the app doesn't care...

Feel free to capture the issue in the app's debug log (please see the link in my signature, and then look under "Creating a log if something doesn’t work right") and send it to support / aqua-mail / dot com, I _might_ be able to see something...