Author Topic: Action Buttons not working if Confirmation setting is disabled  (Read 3455 times)

maxen

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Hey,

I found some problem with the latest availabe Aquamail version in Androids Play Store - Details see "About" screenshot.

For new emails I love to use the Action Buttons to directly move some mails into the trash folder. This worked fine in order versions, but now the buttons do not have an effect any more.
I realized, that when I turn on the option "Confirm moving to Deleted" in the settings, the Button works properly again - BUT as the setting sais, now I have to tap twice to delete an email. If I disable this option the Action Buttons don't do anything. On other apps actions buttons are working.

Additionaly I want to mention, that in the "Confirmation and undo" settings I would expect the "Confirm moving ..." settings not to have an effect while the above "Enable Undo" is active. But in my case I can find an influence of these settings even when Undo is checked.

Device: Honor 5x running on Android 6 with EMUI 4.0.3
« Last Edit: July 25, 2017, 09:45:17 pm by maxen »

Kostya Vasilyev

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Re: Action Buttons not working is Confirmation setting is disabled
« Reply #1 on: July 23, 2017, 02:12:20 pm »
There is no "undo" in notifications.

You can set confirmations (in app settings -> message notifications) to "in notifications themselves" this will make notification actions easier to confirm.
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

Kostya Vasilyev

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Re: Action Buttons not working is Confirmation setting is disabled
« Reply #2 on: July 23, 2017, 02:27:30 pm »
And if you turn off "confirm move to deleted" in app settings -> confirmations and undo then:

- "move to deleted" from notifications should work without confirmations, just the way you want

- it won't have any effect on undo which can be on or off (if off, you won't get undo or confirmations) in the app

I just tried it on a Huawei phone, worked as expected. Perhaps you could reboot the phone (who knows)?
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

maxen

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Re: Action Buttons not working is Confirmation setting is disabled
« Reply #3 on: July 25, 2017, 09:33:25 pm »
Thanks for your answers! I tried both options you showed and I also did a reboot of the phone, but the behavior is still the same.

Today I completely deleted all storage of AquaMail and uninstalled the app from my phone. After that I installed the app again from the play store and added one email account manually (instead of loading my settings).

- With the default settings I get the message notification (as expected) with the two options "to deleted" "mark read".
- A klick on the "to deleted" button shows up a popup where I have to confirm the email to be deleted.
- So far so good.
- Now I go to the settings "Confirmation and undo" and disable the setting "confirm move to deleted".
- Once again I send an email to myself and the message notification shows up with the two well known options "to deleted" "mark read".
- Now I can klick the buttons as hard and as often I want to, but there will nothing happen. It just stucks with the notification...

Some other ideas?

Kostya Vasilyev

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Re: Action Buttons not working if Confirmation setting is disabled
« Reply #4 on: July 28, 2017, 07:36:44 pm »
I wasn't able to reproduce on a Huawei, just tried again now.

Will ask our QA team to investigate.
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

maxen

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Re: Action Buttons not working if Confirmation setting is disabled
« Reply #5 on: July 30, 2017, 07:07:09 pm »
Thanks for your effort. I'm not sure if there's something wrong with my phone settings... On others apps the Action Buttons are working as expected.
I already tried a downgrade to some earlier version of AquaMail, but the behavior stays the same.

BR

Kostya Vasilyev

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Re: Action Buttons not working if Confirmation setting is disabled
« Reply #6 on: August 01, 2017, 09:48:25 pm »
Both myself and our QA person tried to reproduce this, based on your instructions, and could not.
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

maxen

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Re: Action Buttons not working if Confirmation setting is disabled
« Reply #7 on: August 02, 2017, 11:15:06 pm »
Ok, thank you very much for your support! Since this only seems to appear on my phone I will see what settings I can change on my phone settings to fix this.
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