No FB notifications - How can i get it on my mail?

[Aquer]

- In Aqua Mail, long press on the account -> diag: message dates -> choose Inbox -> run the log -> send to support (there is going to be a button for that) - Im sorry but when i opening diag and run i have error during test

[mikeone]

- In Aqua Mail, long press on the account -> diag: message dates -> choose Inbox -> run the log -> send to support (there is going to be a button for that) - Im sorry but when i opening diag and run i have error during test

Do you get the error even by running the log with another folder or within a different account?

[Aquer]

Yes I have a few accouts and on every i have error with the log. I dont understand it

[Kostya Vasilyev]

Then something's failing on the mail server, can't handle some of Aqua's IMAP commands.

Please capture a different type of debug log - the "Creating a log if something doesn’t work right" here:

http://www.aqua-mail.com/?page_id=232

With the "something doesn't work right" log enabled please:

- Try the "message dates test" log again and wait for it to fail

- Refresh the account / folder, wait to complete

- Send the "something doesn't work right" log to support / at / aqua-mail / dot com.

---

And please be warned - I've seen a good number of @wp.pl server issues over the years, so this investigation may end up as "not a bug in Aqua Mail please contact @wp.pl support".

[Aquer]

I wrote to wp.pl - they tested and checked my problems. Still the same problem. They surrended, cos they see no problem with wp.pl server.

And something is in it because... other mailboxes (Not only ...@wp.pl) (...@interia.pl) get no notifications too, so this is AquaMail problem.

I tested gmail too, on my mailboxes and theres is no problem with FB notifications.

What can i do now?

[Kostya Vasilyev]

Well, what can *I* do to help you?

You described an issue, and included someone else's opinion that "it's not their problem" (@wp.pl support).

Good to know, now what?

Should I try my telepathic skills?

Any other ideas?

[Aquer]

I think that when more than one mailboxes from different deliver have the same problems - something wrong is with Aqua

Beside i recieve FB notifications on gmail (The same mailbox - wp and interia)

Can I count on your help?

[StR]

Can I count on your help?

Hint: Re-read the previous post from Kostya, and follow his instructions for providing the debug log. Without the log, he has no way of figuring out what might be happening on your device.
https://www.aqua-mail.com/forum/index.php?topic=5716.msg35223#msg35223

[Aquer]

Ok - Message date test is fail. I refreshed my accout and... Where can I find >> Send the "something doesn't work right" log << ?

[StR]

Ok - Message date test is fail. I refreshed my accout and... Where can I find >> Send the "something doesn't work right" log << ?

Please capture a different type of debug log - the "Creating a log if something doesn’t work right" here:

http://www.aqua-mail.com/?page_id=232

[Kostya Vasilyev]

Re: Ok - Message date test is fail.

LOL, but the server "is working properly, no issues", right?

Please enable the "other" debug log with "raw session data" enabled - and try to make a "message dates" log again.

This should let me see why the "message dates" log is failing.

OR

Enable the "other" debug log with "raw session data" - use web mail to move a few of those FB messages to another folder - refresh in Aqua - move the messages back to the Inbox - refresh in Aqua again - which I expect should again fail (not see those messages) and send the log to us.

[Kostya Vasilyev]

PS -

It's funny - from my years of experience of writing / supporting this app, I already know that there a few "bad" mail services out there, which often have issues of various types: GoDaddy, wp.pl, Yahoo, Hotmail (from time to time).

But you dear users - no you just don't believe I could possibly know anything about email.

[Aquer]

I installed about 10 other mail clients and every of them had notifications from FB. I tested all of them almost last week. There wasnt problem.

I refreshed my inbox on www but still nothing.

I asked about this problem on 3 forums. People has problems with it in Aqua but they are happy cos they dont like fb notifications

I dont know why other mailclients works correctly. Maybe in AquaMail is something what works wrong on wp.pl.

Now I installed other mailclient (Blue) and i use it equal with Aqua Mail. There I read all mails, here all without FB, and I think that I have to like it. Maybe someday is gonna be change...

Thank You for help.