Author Topic: Crash on composing (erase contact)  (Read 1524 times)

techdd

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Crash on composing (erase contact)
« on: May 01, 2017, 05:40:36 pm »
Hello

In MIUI 8 (at least), when i try to erase an contact address with swipe command on gboard, and then, erasing with normal key (backspace), app closes with an error.

If you need more info, I'm attaching phone and system information.

Enviado desde mi MI 5s mediante Tapatalk


techdd

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Re: Crash on composing (erase contact)
« Reply #1 on: May 01, 2017, 11:03:57 pm »
Hello

In MIUI 8 (at least), when i try to erase an contact address with swipe command on gboard, and then, erasing with normal key (backspace), app closes with an error.

If you need more info, I'm attaching phone and system information.

Enviado desde mi MI 5s mediante Tapatalk
Would you please describe how you erase a contact by swiping?!
Gboard has a cool gesture to erase a word, phrase or all the text that you input. When you glide from backspace (erase key) to the left and then take off your finger, it erases words of letters that you selected.

Try.

Enviado desde mi MI 5s mediante Tapatalk


Kostya Vasilyev

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Re: Crash on composing (erase contact)
« Reply #2 on: May 02, 2017, 08:19:49 pm »
Quote
Gboard has a cool gesture to erase a word, phrase or all the text that you input. When you glide from backspace (erase key) to the left and then take off your finger, it erases words of letters that you selected.

I guess you've got "contact chips" turned off in Aqua Mail (settings -> Contacts)?

I just tried this, could not reproduce on a Nexus 5. The gesture did work.

Please check if there is a postmortem crash log called log-AquaMail-crash.txt and if so please send to support / at / aqua-mail / dot com.
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

techdd

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Re: Crash on composing (erase contact)
« Reply #3 on: May 04, 2017, 07:17:18 pm »
Ok. Mail sent.

Enviado desde mi MI 5s mediante Tapatalk


Kostya Vasilyev

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Re: Crash on composing (erase contact)
« Reply #4 on: May 04, 2017, 10:21:15 pm »
Re: Ok. Mail sent.

Sorry the "scenario" of the crash isn't clear from the log - and I'm still unable to reproduce myself (Nexus 5, Google Keyboard).

Filed with QA, maybe they'll be able to reproduce (but I'm not sure if they have any Xiaomi devices).
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/