Author Topic: I do not see LED notifications when email arrive  (Read 17047 times)

JezUK

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I do not see LED notifications when email arrive
« on: March 10, 2017, 08:51:00 pm »
Hi,

I believe that since installing Aqua-Mail Pro on my Samsung, I no longer receive LED notifications on my device (Samsung S7 Edge with Nougat 7.0).

All settings appear correct, yet the LED does not work.

Only time it works is when I am charging my phone.

I will continue to test this, but I am keen to know if anyone else is experiencing this as well.

Thanks.

Kostya Vasilyev

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Re: I do not see LED notifications when email arrive
« Reply #1 on: March 11, 2017, 12:52:56 am »
As far as I know, Android 7 is "weird" when it comes to the LED. I'm sure the app "requests" it same as before, but --

On my Nexus 5X, there is an additional item in the phone's Settings, labeled "Pulse the LED light" which has to be enabled, and until it is, the phone will flash the LED *only if* a notification includes a sound / vibration.

Maybe Samsung kept this "improvement" in their Android 7. I can't check, my Galaxy S6 is still on 6.0.

https://productforums.google.com/forum/#!topic/nexus/FekyXamTJxw

https://productforums.google.com/forum/#!topic/nexus/1CVY-gxY2-Q

In addition, I believe Samsung phones have some sort of "battery saver" feature (or used to), which suppresses vibration and the LED in notifications. Don't know if this is part of Samsung's Android 7, but perhaps also worth investigating.
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

nica

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Re: I do not see LED notifications when email arrive
« Reply #2 on: March 11, 2017, 01:54:45 am »
the phone will flash the LED *only if* a notification includes a sound / vibration.

Just to let you know:
In german subforum "AquaMail" of android-hilfe.de we had this same situation on a S7 (Android 7 Nougat)
http://www.android-hilfe.de/thema/aqua-mail-mit-galaxy-s7-keine-led-benachrichtigung-nach-android-7-update.820594/

Enabling sound or vibration did it for that user.

Kostya Vasilyev

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Re: I do not see LED notifications when email arrive
« Reply #3 on: March 11, 2017, 03:23:26 pm »
Re: In german subforum "AquaMail" of android-hilfe.de

Wow, there is a "german forum about Aqua Mail" :) !!!

Re: Enabling sound or vibration did it for that user

I really don't understand some of the Android changes Google's been making lately...

Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

nica

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Re: I do not see LED notifications when email arrive
« Reply #4 on: March 11, 2017, 08:11:20 pm »
Wow, there is a "german forum about Aqua Mail" :) !!!
Of course, this where we try to give some little support for german-speaking users (other user name for me btw) 100 threads so far... ;)

And again by the way:

Number of complaints about new design in that  subforum = 0 :D

Kostya Vasilyev

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Re: I do not see LED notifications when email arrive
« Reply #5 on: March 12, 2017, 02:10:15 am »
Re: Of course, this where we try to give some little support for german-speaking users (other user name for me btw) 100 threads so far... ;)

:) Was glad to learn about it.

Re: Number of complaints about new design in that  subforum = 0

And this is great news too!
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

Kostya Vasilyev

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Re: I do not see LED notifications when email arrive
« Reply #6 on: March 12, 2017, 01:41:07 pm »
Samsung + Android 7 + LED specifically:

https://us.community.samsung.com/t5/Product-Updates/Announcement-Nougat-7-0-Update-Problems-UPDATED-03-10/td-p/72499

03/10: LED Indicators automatically were defaulting to "Off" when
update initally rolled out. You will want to make sure that it has
been toggled back on, cache has been cleared, and that a full restart
of your device has been done. For those still experiencing not LED on
notifs, check those individual applications to make sure that
notifications haven't been toggled off completely, or at least LED
ones. More updates to come on this for those still having this with no
resolution from this.
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

nica

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Re: I do not see LED notifications when email arrive
« Reply #7 on: April 23, 2017, 07:33:00 pm »
Hi, now I'm on Android 7 myself (on Samsung S8).


And I'm experiencing the same issue. LED notification of AquaMail is only working, if I had set a notification sound.


Surprise:
LED for Tapatalk's notifications is working, though I disabled sound and vibration for notifications.


Don't know why...

nica

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Re: I do not see LED notifications when email arrive
« Reply #8 on: April 23, 2017, 08:03:19 pm »
Yeah, fine device... :) New device after 2 years...

And behavior differs (though settings are the same). Example:

On my Samsung Tablet (Android 7.0) a notification of AquaMail shows e.g. three messages in only one notification. If I tap an action in this expanded notification, it works for all three messages.

On Samsung S8 it's different: If I pull down the notification bar, the notification will be divided in three separate notifications. Everyone of them can be expanded and has it's own actions to tap.

Don't know yet wether I like this behavior or not... Depends on the folder...

nica

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Re: I do not see LED notifications when email arrive
« Reply #9 on: April 23, 2017, 09:38:33 pm »
For your information - here you can see the different behavior of notifications for the same messages in same folder:

Samsung Tablet T813 (Android 7.0):


There is only one notification, the folder name "Abo" is mentioned. Only one action bar for both messages.
See first screenshot.



Samsung S8 (Android 7.0)


Three different states, see numbered screenshots. Folder name is not mentioned.
Screenshots:
1. When just pulled down the notification bar a little bit
2. When pulled it further
3. When maximum size of notification bar is reached


You see action bar separately for every message.


(And of course no LED notification).


Kostya Vasilyev

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Re: I do not see LED notifications when email arrive
« Reply #10 on: April 25, 2017, 08:20:22 pm »
Re: And I'm experiencing the same issue. LED notification of AquaMail is only working, if I had set a notification sound.

This appears to be a deliberate change made by Google in Android 7.

I'm sure some User Experience Committee decided it was an Improvement.

Now a Nexus 5x has a setting to "always pulse the LED" which makes it work even if there is no sound or vibration.

Maybe the Samsung has one too?

Anyone wants to ask Samsung support about it?

Re: For your information - here you can see the different behavior of notifications for the same messages in same folder:

App settings -> message notifications -> smart watch enhancements if enabled will get you Android Wear style notifications (separate "item" per message) for Android 7+.
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

nica

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Re: I do not see LED notifications when email arrive
« Reply #11 on: April 25, 2017, 10:49:08 pm »


App settings -> message notifications -> smart watch enhancements if enabled will get you Android Wear style notifications (separate "item" per message) for Android 7+.

Thank you, this was very important for me.

I created a backup on Android 6.0.1 and imported it in Android 7. This new option you mentioned was AFAIR enabled by default. Now I disabled it.

H2Om

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Re: I do not see LED notifications when email arrive
« Reply #12 on: June 18, 2017, 01:27:40 pm »
No notifications on my Swift all settings in both Android and Aquamail seemed to be ok.
But I found a solution that works  for me.

There are 2 sets of setting.
I configured everything in by pressing on the three dots on the screen that show the list: Inbox, Drafts, Sent, etc

Then I long pressed on my account in the same screen. (my email address)
Special settings -> Message notifications -> Switch it off

That solved it for me.
But still a bit strange because in that configuration, notifications were on too.

« Last Edit: June 18, 2017, 01:29:12 pm by H2Om »

mikeone

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Re: I do not see LED notifications when email arrive
« Reply #13 on: June 18, 2017, 01:35:04 pm »
...
Then I long pressed on my account in the same screen. (my email address)
Special settings -> Message notifications -> Switch it off

That solved it for me.
But still a bit strange because in that configuration, notifications were on too.
Yes, 'Special settings' in Account-specific settings (= long-press on account name) will overwrite the app's general settings (= 3-dots icon in the app's main screen / account list view -> Settings -> (e.g.) Message notifications

H2Om

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Re: I do not see LED notifications when email arrive
« Reply #14 on: June 19, 2017, 12:07:18 pm »
I know mikeone.
But the special settings were configured to show notifications too.
The only difference is that sound isn't on in special notifications.
But the 'sound bug' was mentioned before in this thread.


Perhaps a good workaround for those that don't want sound, is to include an extremely low/no volume ringtone?