Author Topic: Something is wrong, can't find detailed information about the error  (Read 2692 times)

Yaatzek

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I'm a new user of Aquamail (pro license), been using it for 2 days, and everything is great, lots of options, really like the app. But I have a problem with one of my mail accounts, sometimes I see red text under it, what does it mean? How can I debug what exactly is the problem? Please see attached ss.

Kostya Vasilyev

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Re: Something is wrong, can't find detailed information about the error
« Reply #1 on: February 27, 2017, 07:45:45 pm »
The red text means a network error.

If the account is @wp.pl then it's most likely a server issue.

Either way, please capture the issue in the app's debug log and send to support -- there is a link to detailed instructions just below, in my signature.
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

Yaatzek

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Re: Something is wrong, can't find detailed information about the error
« Reply #2 on: February 27, 2017, 07:48:10 pm »
Yep,it's a wp.pl, how did you know?

Kostya Vasilyev

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Re: Something is wrong, can't find detailed information about the error
« Reply #3 on: February 27, 2017, 09:19:22 pm »
Re: Yep,it's a wp.pl, how did you know?

I thought you were from Poland, and then @wp.pl breaks very often. I see it regularly.

https://www.google.ru/search?q=thunderbird+o2.pl+internal
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

Yaatzek

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Re: Something is wrong, can't find detailed information about the error
« Reply #4 on: February 27, 2017, 09:44:20 pm »
Yeah wp.pl is shi... This isn't the first time when it's causing trouble, guess I need to finally drop that service...

Kostya Vasilyev

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Re: Something is wrong, can't find detailed information about the error
« Reply #5 on: February 27, 2017, 10:22:34 pm »
Based on user logs, it's usually this one:

http://forums.mozillazine.org/viewtopic.php?f=39&t=2860661
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/