Author Topic: Force complete resynchronization  (Read 3065 times)

BikingGlobetrotter

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Force complete resynchronization
« on: November 03, 2018, 11:33:26 am »
Hi all,

I am very happy with AquaMail, but unfortunately, I got my INBOX it into an inconsistent state.
Mails that are deleted in Aqua Mail (not hidden), are still existing on the server, and I did not manage to synchronize them. Aqua Mail just synchronize other mails.

I guess I got it into that state by having the following settings:
- Account settings -> Move mails to "Deleted" folder
- Manage folders -> Inbox -> Synchronize Folder
- Manage folders -> Deleted -> Not selected for sync (I missed to activate this setting)

Is there a way to force a resynchronization of all mails (without deleting the account), or is there anything else that I can do to get back to a consistent state?

Any help is appreciated.
Best regards
Michael

Kostya Vasilyev

  • Hero Member
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  • Posts: 12740
Re: Force complete resynchronization
« Reply #1 on: November 05, 2018, 11:46:20 pm »
Maybe the Deleted folder's name changed on the server and so the app can't "connect" its Deleted folder to that.

First please bring up the account's "folders" screen in Aqua Mail:

The account's "options and folders -> folders" either by long pressing on the account on the app's main screen, or through app settings -> manage accounts, or navigation drawer (side panel) -> manage folders.

Second, let it refresh the folder list from the server (10-30 seconds).

Finally find the server side Deleted folder tap its name and choose "Sync as Deleted". I'd recommend checking Sent and Drafts too.

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Another way is to remove the account from the app and add it back. This will automatically discover and set up all the "special" folders (Deleted / Sent / Drafts / Spam / Archive) again.
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/