Author Topic: Contact Picker and Global Directory for work email addresses  (Read 2493 times)

3rdDegree

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Contact Picker and Global Directory for work email addresses
« on: January 24, 2017, 10:37:23 pm »
My company uses Gmail for our corporate email so that the global directory and email are all based on Google services.

Up to only a few weeks ago, I could create a new email in AquaMail and start writing the name of a person in our work address directory and it would retrieve the name and email address. AquaMail has suddenly stopped doing that. I'm not sure where the change has occurred to stop this: Google, our work set up (they tell me not) or somewhere else. But when I try the same in other third party non-Google apps, they do manage to retrieve the contact from the work Global Address Directory.

Why wont AquaMail do it anymore (assuming it ever did)?

Thanks

Kostya Vasilyev

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Re: Contact Picker and Global Directory for work email addresses
« Reply #1 on: January 24, 2017, 10:54:01 pm »
Aqua Mail only ever was able to look up contacts in the global directory for Exchange accounts (not Gmail IMAP accounts).

I assume it's the same in "other third party apps", but can't know the specifics of those.

I can tell you with certainty that Aqua Mail never did anything "special" to look up addresses in a global directory for any account type other than Exchange.
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

3rdDegree

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Re: Contact Picker and Global Directory for work email addresses
« Reply #2 on: January 25, 2017, 12:02:56 am »
Aqua Mail only ever was able to look up contacts in the global directory for Exchange accounts (not Gmail IMAP accounts).

OK.

I assume it's the same in "other third party apps", but can't know the specifics of those.

Not quite true. Applications like Nine and Boxer are successfully looking up email addresses in the our Global Address Directory and that is held in Gamil. I checked most of the email apps in the App store and I'd say about half of them do manage to look up the addresses and about half do not (like AquaMail).

I can tell you with certainty that Aqua Mail never did anything "special" to look up addresses in a global directory for any account type other than Exchange.

I suspect you are correct. I suspect that up to a few weeks ago, those contacts in our Global Address Directory were all synched into the Contacts on my phone and that is how AquaMail found them. Mind you, I may be completely wrong about this. It's just I do seem to recall hiding all those work contacts at one point in my phone.

It's a real shame AquaMail doesn't look up the contacts. After checking almost every email client in the app store, I can tell you that AquaMail is by far the best. But without this feature, I will need to abandon it.

Thanks anyway.
 

StR

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Re: Contact Picker and Global Directory for work email addresses
« Reply #3 on: January 25, 2017, 01:21:21 am »
Aquamail can do two things that might explain some behavior you might have observed:
1. If enabled, it can save the addresses to which you are sending messages into the Contacts database.
2. Aquamail keeps a bunch of addresses from the recent messages that it could offer for you when you are entering recipient's address.

Kostya Vasilyev

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Re: Contact Picker and Global Directory for work email addresses
« Reply #4 on: January 29, 2017, 07:12:51 pm »
Re: Applications like Nine and Boxer are successfully looking up email addresses in the our Global Address Directory and that is held in Gamil.

I'll write it down to check this. Should be doable (but no ETA, sorry).

But that's different from "why it worked before and what's changed" - in Aqua Mail, nothing.

Re: I suspect that up to a few weeks ago, those contacts in our Global Address Directory were all synched into the Contacts on my phone and that is how AquaMail found them.

I suspect that's how it worked before and what's changed.
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/