Author Topic: I can't send email without wifi  (Read 3956 times)

marco77

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I can't send email without wifi
« on: February 07, 2017, 02:10:46 am »
Hello, i have aqamail pro and i have problem to send email if i don't have a wifi line.

If i'm on a data line the email don't go out and an error notify appear on my phone.

Is there a setting issue?

Thanks

Marco

StR

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Re: I can't send email without wifi
« Reply #1 on: February 07, 2017, 06:43:34 am »
Who is your e-mail provider? (I.e. which SMTP server are you using?)

Some ISPs might be blocking access from mobile networks.
What does the error message say, exactly?

And just in case, - what settings are you using for the SMTP server?

Kostya Vasilyev

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Re: I can't send email without wifi
« Reply #2 on: February 07, 2017, 11:20:59 pm »
One particular server setting to check, if your mail service is also your ISP (Internet Service Provider) is that you have "authentication" set for the outgoing mail server (i.e. the app is set to log in under your name when sending).

This is sometimes optional in the above scenario because when your phone is connected to WiFi, the mail server knows who you are (ah, this is one of our customers) from the address on the network connection.

And then on mobile data, it won't (know who you are).

Long press on the account -> account setup -> Manual -> Next and you'll be looking at detailed outgoing (sending) server settings. You do not want "do not login" under "authentication".
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/