Author Topic: Exchange calendar meetings still appear after being cancelled  (Read 2514 times)

alexco

  • Newbie
  • *
  • Posts: 2
Exchange calendar meetings still appear after being cancelled
« on: January 25, 2017, 11:49:38 am »
Hello,

I'm using the pro version (1.7.2-121). Exchange calendar integration works great except for cancelled meetings, they still appear on my Android device calendar after being cancelled. Is this a known limitation or a bug?

Thanks.

Kostya Vasilyev

  • Hero Member
  • *****
  • Posts: 12740
Re: Exchange calendar meetings still appear after being cancelled
« Reply #1 on: January 27, 2017, 10:34:51 pm »
I was never able to reproduce this with Office 365.

Now, someone else reported same exact issue, turned out to be a bug in Android emulation of his Blackberry phone. Are you using one too?
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

alexco

  • Newbie
  • *
  • Posts: 2
Re: Exchange calendar meetings still appear after being cancelled
« Reply #2 on: January 28, 2017, 12:48:31 pm »
I'm using a stock Samsung Galaxy Note 3, Android version 5.0 and the Google Calendar app version 5.7.4-144971680 (released on Jan 20 2017). The mailbox is on Exchange Server 2010 SP3 (version 14.3.169.4001).

Kostya Vasilyev

  • Hero Member
  • *****
  • Posts: 12740
Re: Exchange calendar meetings still appear after being cancelled
« Reply #3 on: January 29, 2017, 06:17:43 pm »
In this case, please capture the issue in the app's debug log.

- Please see the link in my signature for how to do that

- You will need to enable debug logging, and also "raw session data"

- Create a test event, sync it into Calendar via Aqua Mail (Menu -> Refresh in Google Calendar)

- Cancel / delete / whatever, sync again

- Send the log to support / aqua-mail / dot com please.
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/