Author Topic: Why can't I see the older messages?  (Read 1556 times)

Hill67

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Why can't I see the older messages?
« on: January 04, 2017, 10:59:59 pm »
Hi all,
Couldn't find what I was looking for so I started this thread.
In the beginning when I used aquamail all my messages in the inbox where visible (even from 2 years ago) but now only messages less than a month old are visible, the rest is gone. This bothers me because sometimes I need to look into an older message and can't find it on my tablet or smartphone.
Any ideas how to solve this?
Thanks.

Ps I put messages to sync at 5000 and messages to cache at 10000

Kostya Vasilyev

  • Hero Member
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  • Posts: 12742
Re: Why can't I see the older messages?
« Reply #1 on: January 06, 2017, 08:57:51 pm »
Is this a Hotmail account by any chance? If so, please see this:

http://www.aqua-mail.com/?p=2963

Other than that, please check web mail to see what (how many roughly) messages actually exist there.

Also please check the per-account settings (for "messages to sync" / "messages to cache"), long press on the account -> options and folders -> account options.

Please note that Exchange accounts, when push is enabled, require a "messages to sync" set to some "date based" value (e.g. "X number of days" not "X number of messages").
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/