Author Topic: Widget does not update at all  (Read 4327 times)

beta09

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Widget does not update at all
« on: January 01, 2017, 07:24:48 pm »
Hi there everyone,

Happy New Year!

Sorry to start off the new year with a bug report! I have noticed that the Aqua Mail Widget does not update when a new email comes in. For clarity, the push notifications and actual email pushes work fine, but the widget on the home screen does not update.

Please see following images:



As you can see, I sent  myself an email at 4.05pm. This shows up within the app fine.



But when I go to the homescreen, the widget does not show the email. Both are in the Smart Folder view.



Even when I check 5 minutes later, no changes to the Widget.

The only way I can get the Widget to "update" is to remove the widget completely and put it back on the homescreen.

Anyone have any idea what is going on?

Thanks!

Kostya Vasilyev

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Re: Widget does not update at all
« Reply #1 on: January 04, 2017, 12:57:01 am »
No, I've never seen this...

What is the phone make / model / Android version?

What launcher, stock or third party?

What if you create a widget that "points to" a specific account or folder, will that update (just trying to isolate the bug)?
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

beta09

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Re: Widget does not update at all
« Reply #2 on: January 04, 2017, 11:37:00 pm »
Hi there,

Thank you for your response.

Phone Model: OnePlus Three (A3003)
Android Version: 6.0.1, OxygenOS 3.2.8

I am using the standard/built-in launcher on the OnePlus Three. I do have Apex launcher installed, but do not use it.

As requested, I created a widget that points to a single account, still the widget does not update (unless I remove it and add it again). Please see images as evidence:

Image 1: I sent myself an email at 8.23PM and took a screenshot within the app at 8.24PM



Image 2: Even at 8.31PM, the widget (pointing only to a single email account)  has not updated.



Thank you for your assistance.


Kostya Vasilyev

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Re: Widget does not update at all
« Reply #3 on: January 06, 2017, 09:24:42 pm »
Since it's a OnePlus and there have been "issues" with their heavily modified Android before...

Can you please try an alternative launcher?

Apex should work, haven't heard of any problems. So would Nova, and others (I don't use any third party launchers myself, so not really up on the topic).
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

Philip

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Re: Widget does not update at all
« Reply #4 on: September 19, 2021, 05:01:39 pm »
I realise that this is an old thread, but it's very similar to the issue that I'm currently having.

OnePlus 8 Pro, Android 11, rooted, Nova Launcher. My AquaMail widgets are very slow to update. When a new email arrives, I get a notification sound and an icon in the status bar, but the widgets (I have 2 of them, on different screens) do not update to show this.

phred

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Re: Widget does not update at all
« Reply #5 on: September 20, 2021, 12:16:10 am »
When a new email arrives, I get a notification sound and an icon in the status bar, but the widgets (I have 2 of them, on different screens) do not update to show this.
I'm on v1.31.0-1857 and also seeing this. It started one or two versions ago and I thought it was because I was using a different (new) phone. The previous phone had OS 9, and this one is OS11. And I don't always get the audio alert. Whether I do or don't, there is still a delay before the widget does not update with the number of new messages.

Nedialko Kondev, MobiSystems, AquaMail Support

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Re: Widget does not update at all
« Reply #6 on: September 24, 2021, 07:23:28 am »
I realise that this is an old thread, but it's very similar to the issue that I'm currently having.

OnePlus 8 Pro, Android 11, rooted, Nova Launcher. My AquaMail widgets are very slow to update. When a new email arrives, I get a notification sound and an icon in the status bar, but the widgets (I have 2 of them, on different screens) do not update to show this.

When a new email arrives, I get a notification sound and an icon in the status bar, but the widgets (I have 2 of them, on different screens) do not update to show this.
I'm on v1.31.0-1857 and also seeing this. It started one or two versions ago and I thought it was because I was using a different (new) phone. The previous phone had OS 9, and this one is OS11. And I don't always get the audio alert. Whether I do or don't, there is still a delay before the widget does not update with the number of new messages.

Hi,

Please report the issue to support / at / aqua-mail / dot / com. Provide the:
- app version
- android version
- device model
- Nova launcher version
- a screenshot of the widgets that do not work/update

Regards,
Nedialko