Author Topic: Total email count has disappeared  (Read 3499 times)

dchabbra

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Total email count has disappeared
« on: August 02, 2018, 05:38:17 am »
I have been using the Pro version for some time and have 6 email accounts set up.  Up until recently, the total number of inbox messages (all 6 accounts) used to appear in the top right corner but this is no longer there.

Can someone help please?

Daman

Nadejda Fudulska, MobiSystems, AquaMail support

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Re: Total email count has disappeared
« Reply #1 on: August 02, 2018, 10:35:35 am »
Hello,

The app's main screen (list of accounts and folders) received a design update in version 1.16.
As part of this design update, per-folder "total" counts are hidden by default, and only unread counts are visible.
You can restore how things worked before by using app settings -> Account list -> Show per-folder "total" counts.

Please let me know if we can assist further.

Nadia

dchabbra

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Re: Total email count has disappeared
« Reply #2 on: August 03, 2018, 04:33:44 am »
Hi Nadia.
Thanks for your response.  I tried the change you suggested and the option is set to "Always" but there is no change
Daman

dchabbra

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Re: Total email count has disappeared
« Reply #3 on: August 08, 2018, 02:01:16 am »
Any further thoughts Nadia?

Nadejda Fudulska, MobiSystems, AquaMail support

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Re: Total email count has disappeared
« Reply #4 on: August 08, 2018, 04:31:41 pm »
Hi,

Please tell us what model your device is and which Android OS it uses. If it is Samsung, please check our FAQ page https://www.aqua-mail.com/faq/
and search for Unread badge on the app icon - Samsung with Android 8.0 (Oreo)

Nadia

Kostya Vasilyev

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Re: Total email count has disappeared
« Reply #5 on: August 08, 2018, 06:53:45 pm »
Re: used to appear in the top right corner but this is no longer there

You must be talking about message counts in the "smart folder" header?

Is the smart folder header there at all? If not - app settings -> smart folder -> enable.

If my guess isn't right - a screenshot from you would help.
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/