Missing emails

[HTO]

I have AquaMail Pro...

With the newest update on my Android system, Aqua Mail only shows the last 15 days of emails and nothing prior to that.  Before this latest update, I was able to see emails from months ago; but not now.   

Settings:
5000 messages to sync is selected
10000 messages to cache is selected

Can someone please advise what I'm doing wrong?  I really need to view emails that are older than 15 days but for some reason they keep "disappearing".  I've changed nothing on my laptop Outlook.

[HTO]

cox.net is my email provider.

[StR]

To better help you with your situation, we need some additional information:
1. What type of connection is set up for this account in Outlook? (POP3/IMAP/Exchange?)
2. What type of connection (account) is set up for this in Aquamail? (POP3/IMAP/Exchange?)
3. What is the mail provider (Gmail/Hotmail/... / your corporate server/.. ?) ( I see it is already answered.)

4. I don't think it is significant, but just in case, since you mentioned the update of the Android system: what Android version do you have now? Which one was before?

[HTO]

To better help you with your situation, we need some additional information:
1. What type of connection is set up for this account in Outlook? (POP3/IMAP/Exchange?)
2. What type of connection (account) is set up for this in Aquamail? (POP3/IMAP/Exchange?)
3. What is the mail provider (Gmail/Hotmail/... / your corporate server/.. ?) ( I see it is already answered.)

4. I don't think it is significant, but just in case, since you mentioned the update of the Android system: what Android version do you have now? Which one was before?

Thank you very much for the response and assistance.  It's greatly appreciated from this "non-tech savvy" person.

1.  Outlook is POP3.  pop.cox.net for incoming & smtp.cox.net for outgoing.

2.  Not sure how to find this, AM was set up a year or so ago on my system.  I haven't changed it since.

3.  Cox.net

4.  1.6.2.9 is latest version downloaded.  I don't know what was before, is there a way to find that out?

[StR]

How to figure out what type of account you have in Aquamail:
In the account list view, long-press on the account in question, choose "Options and Folders".
The second to the last menu option will say "IMAP options" or "POP options".

1. Check what you see in the webmail interface, by going to http://webmail.cox.net/
Do you see those messages that you are not seeing in Aquamail?

2. If you don't see them, - it is most likely that either Outlook lost (or never had) the configuration "Keep mail on server after downloading", or there was some other glitch.
There is not much you can do to get those messages in Aquamail if they are absent on the server.

3. If the messages are still visible in Webmail, instead of configuring the number of messages to sync, try changing that to a number of days (30 days). (The number of messages to cache, - set it, say, to 200.)

In any case, I wouldn't set such huge numbers to sync/cache. The huge numbers can give you all sort of problems: your connection can time out before you sync all  messages, you might run out of space on your phone, or the database on the phone will become so large that it will cripple down both Aquamail and the entire phone.



In general, POP3 is a bad choice when you are accessing your e-mail from multiple devices/mail clients.
While you can configure certain options to make it working with POP3, I'd strongly recommend switching both e-mail programs to IMAP.
See Cox's help page for that:
http://www.cox.com/residential/support/internet/article.cox?articleId=a8fb24c0-6440-11df-ccef-000000000000#switchingfrompoptoimap

[HTO]

Thank you for the help. 

It says "IMAP option".

As for the rest, I'm not sure I follow it.  My webmail and/or Outlook settings have never changed; nor has my Aqua Mail settings.  I have all kinds of emails still in my Outlook but they're no longer on Aqua Mail; this is the problem I'm trying to solve. 

Example:
Tomorrow I'll receive new emails.  It'll wipe out all current emails in Aqua Mail from October 5th (14 days ago).  Friday, I'll receive another batch of emails.  It'll then while out all current emails in Aqua Mail from October 6th (14 days ago).  Rinse and repeat...

For some reason, Aqua Mail is only keeping emails from 2 weeks (14 days) ago on the date to present.  Anything prior to 14 days is gone; not by choice.  This has never happened before, till the most recent update. 

As far as not keeping that many emails on Aqua Mail, unfortunately my line of work requires me to access old emails.  Due to traveling, "on the go" phone access to emails is a very high priority for me.  Which is a prime reason Aqua Mail has worked perfectly for me.  Till now...

[StR]

I understand that you did not change your settings, and it was working before.
I am not aware of any changes with respect to receiving messages in Aquamail via IMAP for quite some time.
So, I am trying to establish what is the culprit of the problem.

Let's do it 1 step at a time.
1. Aquamail when it connects via IMAP shows only the messages that are present on the e-mail server. So, let's see if the messages beyond 14 days are still on the server.
To check that, - could you please log in into Webmail interface http://webmail.cox.net and see if there are any messages just beyond 14 days -- those that you expect to see in Aquamail but don't see.


Also a few questions:
1. Are you using "smart folder" in Aquamail? If yes, - when you are not seeing messages beyond 14 days, - are you looking in the smart folder or in Inbox?
2. How many messages (approximately) do you actually have on Aquamail within that 14-day window? Just a rough number: 10, 50, 100, 500, 1000 ?

[HTO]

They're not showing in webmail.  The last email showing in webmail is the same one in Aqua Mail, from October 5th.  Basically, whatever I have in Aqua Mail are the same ones showing in webmail. 

Not using a smart folder, just the standard inbox one.  I only look in my inbox.  I just checked the smart folder and the only ones in there are the emails from today.   

There's approximately only 100-120 total emails in my inbox.  In that number, it includes the new "conversation tool" where replies to a certain email are all kept together (if that makes sense).

[StR]

They're not showing in webmail.  The last email showing in webmail is the same one in Aqua Mail, from October 5th.  Basically, whatever I have in Aqua Mail are the same ones showing in webmail. 

Alright, so, Aquamail is reflecting accurately what is on the server.
So, something has deleted messages that were older than 2 weeks.

This is either due to your Outlook or the server.

I am not using either Outlook or Cox, but I see that Outlook (at least Outlook 2013), apparently has an option to delete messages older than two weeks:
http://answers.microsoft.com/en-us/msoffice/forum/msoffice_outlook-mso_windows8/outlook-2013-removes-email-older-than-two-weeks/c049ca47-5122-4751-806d-53c97125fb98
So, you may want to check that in your Outlook.
Alternatively, - look through the settings in the Cox Webmail or ask Cox support team.

I hope this helps.

[mikeone]

In addition to StR's latest post I also recommend to change your connection type to IMAP (between your outlook and the server/webmail).

[HTO]

Alright, so, Aquamail is reflecting accurately what is on the server.
So, something has deleted messages that were older than 2 weeks.

This is either due to your Outlook or the server.

I am not using either Outlook or Cox, but I see that Outlook (at least Outlook 2013), apparently has an option to delete messages older than two weeks:
http://answers.microsoft.com/en-us/msoffice/forum/msoffice_outlook-mso_windows8/outlook-2013-removes-email-older-than-two-weeks/c049ca47-5122-4751-806d-53c97125fb98
So, you may want to check that in your Outlook.
Alternatively, - look through the settings in the Cox Webmail or ask Cox support team.

I hope this helps.

Okay, I found the setting in Outlook and changed it.  I'll update everyone sometime next week. 

Appreciate all of the assistance!!!

[mikeone]

Hi,
Please check your settings for 'Push' and 'Sync' as follows - description related to accounts configured as IMAP -:

First step: (Re)configure your sync settings

a)  On app's level
> Menu button > Settings > Mail, receiving:
Scheduled sync: enabled
Mail check interval: 15 minutes (= default, very reasonable)

b) On account level
> long press on account name > Options and folders > Account options:
Scheduled sync: enabled

c) On folder level
> long press on account name > Options and folders > Folders > press on each folder name which you want to sync (e.g. Inbox):
chose 'Sync (plain folder)'

You will find some more interesting information in the app's FAQ-page:
http://www.aqua-mail.com/?page_id=227
> Search for "Messages to sync and messages to cache settings"


Second step: Enable 'Push'
- to get notifications about' new messages' immediately -

a)  On app's level
> Menu button > Settings > Mail, receiving:
Push mail: enabled

b) On account level
> long press on account name > Options and folders > Account options:
Push mail: enabled

c) On folder level
> long press on account name > Options and folders > Folders:
> long press on account name > Options and folders > Folders > press the wheel of the folder where you want to get push notifications (e.g. Inbox):
check 'Use Push mail'

Please have a look into the app's FAQ-page:
http://www.aqua-mail.com/?page_id=227
> Search for "How do I enable Push mail"

[HTO]

The issue is resolved, thank you!

[mikeone]

The issue is resolved, thank you!

Glad to hear that.
Thanks for your feedback.

[HTO]

I continue to receive this error, doesn't matter if I'm on wifi or not the error happens every time I send an email.  The email will end up in my drafts and I'll have to resend anywhere from 2-7 times before it actually sends.  I've yet to have an email send without this happening.

Latest Android update I have is: 1.7.2-181

I didn't change any settings, cox.net is who I use. 

Any advice?