Author Topic: messages not deleting  (Read 2634 times)

newmarket2

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messages not deleting
« on: September 10, 2016, 05:51:27 pm »
I've used AquaMail for years (on my Android phone). 
up until a few days ago, when I deleted an email (which I normally do with a swipe), the deletion is reflected on the AOL server (yes, I do still use AOL mail!).
But now, when I delete mail from my phone's AquaMail, it isn't being deleted from the AOL server.

Ideas?  Solutions?

mikeone

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Re: messages not deleting
« Reply #1 on: September 10, 2016, 08:23:26 pm »
I would recommend to check if the mapping of the server folders to the Aquamail "functional" folders (Deleted, Trash) is correct.
To do that:
Long-press on the [ Deleted ] Folder. It will show which folder it is pointing (mapped) to the server side folder.
If it is not mapped to the desired Trash folder, do that mapping:
1 – Long press the account, choose “Options and Folders” then “Folders”
2 – Scroll down to the server’s Trash folder (or whatever in your language if it is different from English).
3 -  Tap the Trash folder, choose “Sync with [Deleted] folder”.

newmarket2

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  • Posts: 4
Re: messages not deleting
« Reply #2 on: September 10, 2016, 10:00:32 pm »
1 – Long press the account, choose “Options and Folders” then “Folders”
2 – Scroll down to the server’s Trash folder (or whatever in your language if it is different from English).
3 -  Tap the Trash folder, choose “Sync with [Deleted] folder”.

This worked nicely.
Thanks!

mikeone

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  • Posts: 2762
Re: messages not deleting
« Reply #3 on: September 10, 2016, 10:39:49 pm »
1 – Long press the account, choose “Options and Folders” then “Folders”
2 – Scroll down to the server’s Trash folder (or whatever in your language if it is different from English).
3 -  Tap the Trash folder, choose “Sync with [Deleted] folder”.

This worked nicely.
Thanks!
You're welcome. Glad to hear that it's working now. Enjoy AquaMail.   8)