Author Topic: Does not work with office365 entrepriss  (Read 3359 times)

Hterzian

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Does not work with office365 entrepriss
« on: October 18, 2016, 06:48:32 am »
When I bought the pro version… I was able to access my email when on the company network.

Later when I went on public server it does not work.

I tried Blue email and it works everywhere. P!ease fix problems, I love aqua mail

StR

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Re: Does not work with office365 entrepriss
« Reply #1 on: October 18, 2016, 07:08:00 am »
Can you ask your company IT people if they allow "Exchange Web Services" (EWS) from outside of your company network? If yes, - ask if the mail server parameters for accessing it from the outside are different (from when you access from inside).

Kostya Vasilyev

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Re: Does not work with office365 entrepriss
« Reply #2 on: October 18, 2016, 09:50:09 pm »
Or maybe EWS access is completely blocked unless connecting from the company's network, maybe for "security" reasons.
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

Hterzian

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Re: Does not work with office365 entrepriss
« Reply #3 on: October 18, 2016, 11:46:47 pm »
Thank you for the prompt feedback. Why is blue working?

Kostya Vasilyev

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Re: Does not work with office365 entrepriss
« Reply #4 on: October 19, 2016, 12:54:19 am »
There are different ways to connect to Exchange, my guess is that BlueMail uses something called ActiveSync, and AquaMail uses something called EWS.

There is nothing wrong with EWS itself, works great, but if your IT people decided to block it for whatever reason... Or maybe just accidentally (has happened too).

Only they can know this and maybe even fix it.

I can't know the nuances of every corporate Exchange install out there.
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

Kostya Vasilyev

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Re: Does not work with office365 entrepriss
« Reply #5 on: October 19, 2016, 12:59:20 am »
@StR -- sorry, I often respond with same meaning and almost same words as your (often much earlier) already posted responses, I should really pay more attention and not repeat what you write.
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

StR

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Re: Does not work with office365 entrepriss
« Reply #6 on: October 19, 2016, 01:09:37 am »
@StR -- sorry, I often respond with same meaning and almost same words as your (often much earlier) already posted responses, I should really pay more attention and not repeat what you write.
"Great minds think alike!"  ;)

No problem at all. Really! I am not answering for the fame, - just trying to help when I can.

Hterzian

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Re: Does not work with office365 entrepriss
« Reply #7 on: October 19, 2016, 01:53:09 am »
Thanks you

StR

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Re: Does not work with office365 entrepriss
« Reply #8 on: October 19, 2016, 04:24:13 am »
@Kostya:

BTW, yesterday, I looked at the website for Blue, and it lists that Blue can do both Activesync and EWS. Just FYI.

patrickdrd

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Re: Does not work with office365 entrepriss
« Reply #9 on: October 19, 2016, 11:52:58 am »
blue is not to be trusted, because they are sending data to their own servers

Kostya Vasilyev

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Re: Does not work with office365 entrepriss
« Reply #10 on: October 22, 2016, 12:06:12 am »
Yes there are more apps using ActiveSync than using EWS.

Does that make EWS not valid at all? I don't know!

But it is a standard, official, documented, support Exchange feature.

It's been there in Exchange since November 2007 and it is enabled in Office 365 and most corporate installs too.

Some IT people do turn it off, for security reasons I guess.

But then those same IT people could lock down their server so it's only accessible from Gmail app, the iPhone app, and the Outlook app (for example) and not from *any* other mobile mail app -- if they wanted to. And then I'd not be able to work around that either.

And so it all boils down to administrative not technical.
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/